Job Description

About RSPCA Queensland

For nearly 140 years, RSPCA Queensland has been a leading animal welfare charity, dedicated to improving the lives of animals - whether domestic, farmed, or native. We care for over 42,000 animals annually, relying on the generosity of animal lovers like you to fund 91% of our life-changing services.

Our Purpose: We exist for animals to live better lives.

About the Role

We’re looking for an experienced and adaptable retail leader to join RSPCA Queensland as an Op Shop Floating Manager.

This is a dynamic, hands-on role providing leadership and operational support across multiple Op Shop locations. You’ll step into stores during vacancies, leave coverage or periods of increased operational need, ensuring each location continues to operate smoothly, commercially and in line with RSPCA Queensland’s values and standards.

No two days will look the same. One week you may be stabilising a store during a leadership transition, the next you could be coaching volunteers, driving sales performance or supporting a team through a busy trading period. This role is ideal for someone who thrives in fast-paced retail environments, enjoys variety and can confidently walk into different stores and quickly build strong relationships with teams and volunteers.

Please note, travel is a core part of this role so flexibility, adaptability and a willingness to work across locations is essential.

What We’re Looking For

You’re an experienced retail leader who can confidently step into different environments and make an immediate positive impact. You know how to lead teams, drive performance and maintain strong operational standards while creating a welcoming and supportive store culture.

You’re proactive, solutions-focused and highly organised, with the ability to manage competing priorities and adapt quickly to changing operational needs. You’re equally comfortable supporting day-to-day store operations, coaching team members or jumping onto the shop floor during busy periods.

Most importantly, you bring a collaborative and people-focused approach and are passionate about supporting a purpose-driven organisation that makes a real difference.

What You’ll Do

In this role, you will:

• Step into stores and assume full Store Manager responsibilities when required.
• Provide operational stability and leadership during vacancies, leave periods or times of change.
• Support stores to achieve strong customer service, sales and operational outcomes.
• Coach and support staff and volunteers to maintain a positive and engaged team culture.
• Assist underperforming stores through hands-on operational support and guidance.
• Manage rosters, timesheets, store administration and day-to-day retail operations.
• Oversee POS operations, cash handling, reconciliations and banking processes.
• Maintain high standards of visual merchandising, store presentation and stock flow.
• Ensure compliance with RSPCA Queensland policies, procedures and WHS requirements.
• Build positive relationships with customers, donors, volunteers and local stakeholders.
• Travel across the Op Shop network to support stores where needed.

What You’ll Bring to the Role

• Minimum 5 years’ experience in retail, including store management or senior leadership responsibility.
• Strong experience managing end-to-end retail operations including sales performance, merchandising, stock management and store presentation.
• Proven ability to lead, coach and develop teams, including paid staff and volunteers.
• Strong commercial acumen with the ability to drive sales through pricing, merchandising and promotional activity.
• Sound understanding of retail operations, financial controls and store administration.
• High level of accuracy and integrity in cash handling and POS operations.
• Confidence using retail systems, computers and Microsoft Office programs.
• Strong organisational, communication and decision-making skills.
• Ability to adapt quickly and confidently across different store environments.
• Flexible availability and willingness to travel regularly between store locations.
• Ability to meet the physical requirements of the role, including manual handling tasks.
• Alignment with RSPCA Queensland’s mission, values and commitment to animal welfare.

Why Join Us?

• Comprehensive Support: Enjoy 8 weeks of paid parental leave, flexible working arrangements, study leave, and even leave for your furry companions. We also provide access to counselling and mental health services.
• Employee Perks: From free on-site parking to exclusive discounts, novated leases, and 50% off Royal Canin pet food, we’ve got you covered! You can also adopt a new furry friend with free adoption options.
• Professional Growth: Access expansive learning and development programs to help you elevate your career and skill set.
• Purpose-Driven Impact: Be part of a mission-driven organisation where every task makes a tangible difference to animal welfare.

At RSPCA Qld, we encourage you to grow your skills, expand your responsibilities, and explore different career pathways. By enhancing your qualifications and capabilities, you can take advantage of internal opportunities across our many departments - from animal care to operations, outreach, and more.

Interested?

If this sounds like the perfect opportunity for you, apply today!

Successful candidates will be required to undergo a Police Check for the safety and well-being of the community, staff, and animals. A pre-employment medical assessment may also be required.

RSPCA Queensland acknowledges the Australian Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the land. We are an equal opportunity employer committed to a fair and inclusive hiring process, welcoming applicants of all backgrounds, regardless of faith, ethnicity, sexual orientation, or gender identity.