Full time
Day Shift
Reporting to the Manager, this position is responsible for working in conjunction with physicians and clinical staff to take care of patients’ administrative needs. Primary responsibilities include scheduling appointments, checking in patients for appointments, collecting patient co-pays, answering telephones, taking accurate health screenings, and checking insurance eligibility. This position will utilize the electronic record system to verify and update patient demographic information as well as posting and balancing of payments collected. Incumbents in this position are friendly and provide excellent customer service, assuring that patients are informed and well cared for while waiting for their appointment, creating a positive experience for patients.
REQUIREMENTS:
1. High school diploma or equivalent is required.
2. One (1) year of Patient Access experience or two (2) years of customer service experience is required.
3. Two (2) years of experience in a medical office and/or radiology setting is preferred.
4. Two (2) years of scheduling experience is preferred.
5. Electronic health record (EHR) experience is preferred.
6. Knowledge of medical terminology is preferred.
7. Experience with process improvement or lean philosophy is preferred.
8. Certified Healthcare Access Associate (CHAA) credentials by the National Association of Healthcare Access Management (NAHAM) or another National Patient Access certification is preferred.
PAY RANGE:
$23.00 - $28.65
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
Trinity Health is one of the largest not-for-profit, Catholic health care systems in the nation. It is a family of 123,000 colleagues and nearly 27,000 physicians and clinicians caring for diverse communities across 26 states. Nationally recognized for care and experience, the Trinity Health system includes 88 hospitals, 135 continuing care locations, the second largest PACE program in the country, 136 urgent care locations and many other health and well-being services. Based in Livonia, Michigan, its annual operating revenue is $21.5 billion with $1.4 billion returned to its communities in the form of charity care and other community benefit programs.
