Job Description

Be inspired. Be rewarded. Belong. At Emory Healthcare.

At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide:

• Comprehensive health benefits that start day 1

• Student Loan Repayment Assistance & Reimbursement Programs

• Family-focused benefits

• Wellness incentives

• Ongoing mentorship, development, and leadership programs

• And more

The Operational Excellence Engineer II plays a key role in driving continuous improvement initiatives across Emory Healthcare. This advanced-level position focuses on optimizing healthcare systems, enhancing patient outcomes, and supporting cross-functional teams on process improvement projects. With a solid foundation in Lean and Six Sigma methodologies, the Engineer II independently manages moderate-to-complex projects and serves as a knowledgeable resource on best practices for operational efficiency and quality improvement.

Key Responsibilities

Process Improvement & Project Leadership

• Lead and support moderate-to-complex projects to enhance healthcare systems and operational efficiency
• Apply a structured methodology to analyze localized systems and processes, recommend improvements, and coordinate change implementation through individual and team facilitation
• Independently manage project timelines, resources, and milestones for process improvement initiatives
• Collaborate with leadership and stakeholders to define project goals, scope, and deliverables, ensuring alignment with organizational objectives

Data Analysis & Reporting

• Conduct in-depth workflow analyses, time studies, and data collection
• Apply statistical techniques to analyze data, build advanced process maps, generate Pareto charts and pivot tables, and develop run/control charts to identify trends, surface improvement opportunities, and establish statistical significance for causal factors
• Access eHMR and other databases to modify established reports for analysis
• Develop and present detailed reports, dashboards, and presentations for leadership and department stakeholders
• Communicate project progress, challenges, and outcomes effectively to cross-functional teams and executive leadership

Lean & Six Sigma Facilitation

• Serve as a mentor and resource for departments implementing Lean and Six Sigma methodologies
• Provide guidance on Daily Management Systems, A3 problem solving, and advanced Lean concepts such as kaizen and value stream mapping

Performance Review & Innovation

• Conduct comprehensive reviews of departmental productivity and operational performance
• Identify root causes of inefficiencies, escalate findings to responsible roles, and offer actionable recommendations for improvement
• Research industry best practices and emerging trends in healthcare operational excellence
• Propose innovative solutions that enhance the effectiveness and sustainability of Emory Healthcare's processes

Required Skills & Abilities

• Proficiency in process improvement methodologies with a demonstrated ability to apply these concepts in complex settings
• Strong analytical and statistical skills, with experience in data analysis tools such as Excel, Tableau, Minitab, or similar software
• Excellent project management skills with the ability to independently manage multiple projects and prioritize effectively
• Advanced communication and interpersonal skills, with experience presenting to leadership and cross-functional teams

Core Competencies

• Leadership — Demonstrated ability to lead projects and collaborate effectively with cross-functional teams at all organizational levels
• Critical Thinking — Advanced problem-solving skills, with the ability to identify root causes, develop actionable insights, and implement sustainable improvements
• Adaptability — Comfortable managing change in a dynamic healthcare environment and fostering a culture of continuous improvement
• Results-Oriented — Proven track record of delivering measurable improvements in operational efficiency, patient outcomes, and resource utilization

Minimum Qualifications

• Bachelor's degree in Industrial Engineering, Healthcare Administration, Business, or a related field
• 3–5 years of experience in process improvement, engineering, or operations

Preferred Qualifications

• Master's degree
• Lean and/or Six Sigma Green Belt certification
• Experience in a healthcare environment

Additional Details

Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.

Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare’s Human Resources at careers@emoryhealthcare.org. Please note that one week's advance notice is preferred.