Job Description

Job Location: Sugar Mountain, NC 28604
Position Type: Full Time
Salary Range: $16.00 - $17.00 Hourly

Job Category: NOCONSImagine working for a dynamic, technology-driven HOA management company that is rapidly expanding, offering abundant opportunities for career advancement, and fostering a company culture that genuinely supports its team members.
RealManage has earned the prestigious Certified™ recognition from Great Place to Work®, a global authority on workplace culture, employee experience, and leadership excellence. This accolade is a testament to the positive feedback from our employees about their RealManage experience.
At RealManage, we deeply value your professionalism and dedication. We are dedicated to ensuring your long-term career success and consider you not just an employee, but a valued member of our family.
Join us at RealManage and be part of a thriving environment where growth, innovation, and supportive teamwork define our everyday operations.
Company Overview
RealManage is a prominent national firm recognized on the Inc. 5000 list, operating across 16 states + Washington DC and serving a diverse array of clients including homeowners’ associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, and master-planned communities. Our client base also includes nationally renowned developer and builder clients.
Ranked among the top firms in the community management industry (#3 out of 5,000+), RealManage distinguishes itself by delivering exceptional solutions at competitive prices. We leverage cutting-edge cloud-based technologies and mobile apps, supported by industry-leading practices and a highly skilled workforce.
Our mission at RealManage is to offer comprehensive and innovative solutions that consistently surpass customer expectations. We prioritize transparency and visibility in all client interactions, continuously measuring our performance to achieve rapid improvement. We foster a workplace culture that promotes professionalism, encourages growth, and embraces diversity. By maintaining financial strength and focusing on continual innovation, we aim to lead the industry with pioneering advancements.
Join RealManage and contribute to a company dedicated to excellence, innovation, and delivering unparalleled service in community management.
RealManage is a values-based company with the following values as our guiding principles:
- Integrity: we always do the right thing.
- Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
- Selflessness: more than teamwork; we are part of something special and much larger than any of us.
- Personal Relationships: we are a professional services company; people do business with people they like.
- Always Improving: never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.
Property

Summary
SugarTop Resort is the premier destination spot when visiting the High Country.  Located in the Village of Sugar Mountain, N.C.,  the resort is a ten-story high-rise condominium complex that houses 320 units. SugarTop amenities include a full-size heated indoor pool, two large hot tubs, one dry and one wet sauna, as well as a state-of-the-art workout facility. The long-range views are without question the best in the region for your sunrises and morning coffee or sunsets with your other favorite beverages. SugarTop Resort is adjacent to Sugar Ski, the premier winter sports venue in the Southeast, as well as a challenging 18-hole championship Golf Course just minutes away in the Village of Sugar Mountain. The iconic Grandfather Mountain welcomes the sunrise each morning
Responsibilities
- Monitor Access to the Lazy River facilities through wristband verification and remote entry at the gate.
- Troubleshoot errors at the entry gate.
- Report any gate entry system issues to the Supervisor on Duty or the Wildflower General Manager
- Manually open the main gate for residents in a prompt manner, as needed.
- Assist with Opening and Closing duties
- Assist and monitor all reservations, setup & tear down as needed.
- Keep the Lazy River and the surrounding areas free from debris and trash
- Provide strong customer service and greet residents in a friendly, professional manner
- Conduct an inspection walk at least every hour at a minimum.
- All other reasonable assignments given by the on-site management team.
Disclaimer
This description is not intended to be an exhaustive list of duties. The employee may perform other duties as assigned to meet the ongoing needs of the organization. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of this position.

Qualifications
- Provide quality and courteous customer service, enthusiastic personality, and professional
- Compliance with applicable health, fire, and other local/state
- Computer skills and or ability to use POS
- Position will be required to work a varied schedule that may include evenings, nights, and weekends. Reliable and predictable attendance is required.
- Meet or exceed all essential functions of the job, including but not limited to work performance
Physical Requirements
- Ability to stand and walk for extended periods throughout the workday.
-  Ability to climb stairs, ladders, bend, stoop, kneel, crouch, or reach frequently.
-  Ability to lift, carry, push, or pull objects up to 50 pounds regularly and occasionally heavier with assistance.
-  Manual dexterity to operate tools, equipment, and machinery safely.
-  Visual acuity to inspect equipment, read gauges, and perform detailed tasks.
-  Hearing ability to detect alarms, equipment sounds, and verbal instructions in noisy environments.
-  Ability to work in varying environmental conditions (heat, cold, dust, noise, outdoors).
-  Ability to wear and use appropriate personal protective equipment (PPE).
-  Ability to work varying schedules, including evenings, weekends, on-call, and overtime as required.
Pay
$16.00-17.00 per hour
Benefits include
- Medical Insurance - Company will pay the premium for Employee Only Tier on the HSA plan
- Dental Insurance
- Vision Insurance
- Life and Disability Insurance
- HSA (Required High-Deductible Medical Plan to be eligible)
- FSA account for health-related expenses
- FSA account for dependent care expenses
- Education Reimbursement for industry related classes
- 401K match after 1 year
- Employee Assistance Program (EAP)
- 9 paid holidays and 2 floating holidays
EEO & Values Statement
RealManage is a values based, equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.