D-ploy GmbH

Onsite Support Technician (Part-time)

D-ploy GmbH  •  Zug, CH / Baar, CH (Onsite)  •  21 days ago
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Job Description

D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.

We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value.

We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us!

This is a part-time (20%), fully onsite position.

Tasks and Responsibilities

  • Provide onsite IT support to end users
  • Handle and resolve IT incidents and service requests
  • Perform Windows setup, installation, and basic configuration
  • Support standard IT hardware and software issues
  • Log, track, and update tickets in the ITSM system
  • Assist users with troubleshooting laptops, desktops, printers, and peripherals
  • Support user onboarding and basic device setup
  • Escalate complex technical issues to senior support teams when necessary
  • Ensure timely communication and follow-up with users
  • Maintain a professional and customer-focused support experience

Requirements

  • Experience in IT onsite/end-user support
  • Basic knowledge of Windows setup, configuration, and troubleshooting
  • Familiarity with Microsoft products and standard workplace IT environments
  • Experience using an ITSM / ticketing tool (e.g., ServiceNow, Jira Service Management, Zendesk, etc.)
  • Good communication and customer service skills
  • Ability to troubleshoot hardware and software issues
  • Fluency in English and German (spoken and written)
  • Apple iOS support experience is a plus, but not mandatory
  • Flexible and team-oriented person
  • Ability to work independently and manage onsite support tasks efficiently
  • Candidates have to declare Criminal record extract not older than three months

Benefits

  • Broad range of activities, tasks, and projects
  • Vouchers (B-day voucher, wedding, and new born surprise)
  • Fishing for Friends program – our referral program
  • Refreshments in the D-ploy office
  • Further development and professional advancement
  • Friendly and international working environment
  • Company-sponsored events
  • Competitive salary and various benefits

Is IT in your DNA?

D-ploy GmbH

About D-ploy GmbH

D-ploy is an IT Engineering and Consulting Company with a wide portfolio of services and solutions suitable for globally as well as regionally operating companies.

Our strength is in providing proven standard and individually tailored solutions helping our customers achieve their strategic and business goals.

Our core competencies are operational IT Infrastructure services and consulting in the areas of Service Management, Program and Project Management as well as Quality Management.

Company Profile

Founded in January 2003 in Kaiseraugst, Switzerland, D-ploy has been growing steadily by expanding its expertise, portfolio and geographical presence across Europe and in the US. Our main focus has always been on ensuring that IT enables the Business, supports value generation and contributes to the overall work efficiency. With the customer-centric attitude and pragmatic approach to IT, we became a trusted and preferred IT partner to many customers proving again and again, that we can do IT.

Building our expertise and establishing long-term partnerships with our customers, we understand the value of sustainable practices driven by compliance with industry standards and implementing best practices. Therefore, since 2016 D-ploy has been ISO 9001 and ISO/IEC 20000-1 and as of 2017 ISO/IEC 27001 certified.

We strive to continuously offer the most suitable and innovative service solutions to our current and future customers by staying agile, understanding the industry needs and keeping up to date on the market trends.

Industry
IT & Software
Company Size
201-500 employees
Headquarters
Kaiseraugst, CH
Year Founded
2003
Website
d-ploy.ch
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