Job Description

Onsite Support Engineer

Location: Brussels, Belgium

Duration: 6 months

Start Date: ASAP

Experience: 8–10 years

Role Overview

We are looking for an experienced Onsite Support Engineer to provide end-user IT support, manage workplace technology, and troubleshoot desktop, mobile, and meeting room systems. The ideal candidate will have strong technical troubleshooting skills and experience supporting enterprise IT environments.

Key Responsibilities

• Provide onsite and remote support for Windows laptops, desktops, and peripherals.
• Troubleshoot hardware, software, operating system, and application issues.
• Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and Office.
• Install, replace, upgrade, and manage IT devices and assets.
• Support Apple iPhones, iPads, and Android mobile devices.
• Configure email, VPN, Teams, and mobile applications.
• Manage device enrollment and configuration using Microsoft Intune or other MDM solutions.
• Support Microsoft Teams Rooms and video conferencing equipment.
• Troubleshoot meeting room displays, cameras, microphones, speakers, and collaboration devices.
• Perform pre-meeting checks and provide executive meeting support when required.
• Coordinate with AV vendors to resolve complex technical issues.
• Provide onsite technical assistance to infrastructure, network, security, server, and workplace teams.
• Perform cable patching, equipment installation, device replacements, and connectivity checks.
• Manage incidents and service requests through ServiceNow or equivalent ITSM tools.
• Ensure SLA compliance, maintain accurate asset and CMDB records, and support technology refresh projects.

Required Skills and Experience

• 8–10 years of relevant IT support experience.
• Strong knowledge of Windows 10/11 operating systems.
• Experience supporting Microsoft 365, Teams, Outlook, and OneDrive.
• Hands-on experience supporting Apple and Android mobile devices.
• Knowledge of Microsoft Intune and mobile device management.
• Experience supporting Microsoft Teams Rooms and meeting room technologies.
• Basic networking knowledge, including LAN, Wi-Fi, TCP/IP, and VPN.
• Familiarity with ServiceNow or similar ticketing systems.
• Strong hardware troubleshooting and IT asset management skills.
• Excellent communication, customer service, and problem-solving abilities.