Job Description

D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.

We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value.

We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us!

Tasks and Responsibilities

• Provide complex technical support, planning and coordination for the distributed computer environment, including desktop, software and hardware issues, support and distribution and remote access technologies
• Perform diagnosing, installation, and resolution of computer, operating system, application software and hardware technologies and associated problems
• Perform diagnosing, installation, and resolution of remote access technologies and associated problems
• Provide complex technical input to the team and assume a supporting role in selecting and utilizing appropriate tools and techniques for timely service delivery
• Work independently with little to no direct supervision in analysis, design, and implementation of desktop solutions to fulfil business unit requirements
• Act as a technical liaison with user groups and other IT partners for systems support and implementation. Provide an effective interface among users, vendors, IT partners and consultants in evaluating technical issues and products
• Responsible for implementation of solutions to fulfil business unit requirements
• Demonstrate creativity and initiative in problem solving Responsible for security compliance and for security deployments

Requirements

• 2+ years of progressive experience in the GxP Manufacturing, Logistics and Laboratory environment
• Advanced knowledge and understanding of manufacturing, logistics and warehouse systems (infrastructure and applications)
• Advanced knowledge and understanding of Windows operating systems
• Intermediate knowledge of the Windows Server Operating System and the ability to perform tasks and troubleshoot issues
• Intermediate knowledge and understanding of LAN/WAN environments
• Intermediate knowledge of communication protocols
• Intermediate knowledge of PC-to-Server access
• Creative and advanced problem-solving skills that lead to effective solutions to complex and varied problems
• Advanced ability to perform complex troubleshooting and analysis of PC hardware, PC operating systems and office automation software, with expert level knowledge in at least one area of specialization
• Ability to perform complex troubleshooting and analysis of network system devices and PC network hardware and client software
• A demonstrated ability to encourage and model positive cross-team partnerships
• Good experience with GenAI tools
• Good experience with end-to-end observability
• Driving projects, project management skills
• Cisco or Siemens networking equipment and tooling experience
• SPOC for manufacturing, laboratories or logistics
• Living locally in the area maximum 1 hour from the main work address (including traffic)
• Owning a car and valid driver license in local country
• Willingness to work fully onsite
• Fluency in German and English
• Candidates have to declare Criminal record extract not older than three months

Benefits

• Broad range of activities, tasks, and projects
• Vouchers (B-day voucher, wedding, and new born surprise)
• Fishing for Friends program – our referral program
• Refreshments in the D-ploy office
• Further development and professional advancement
• Friendly and international working environment
• Company-sponsored events
• Competitive salary and various benefits

Is IT in your DNA?