Job Description

Hardware Installation & Repair

• Diagnose and repair desktop and laptop hardware issues, including:

o Motherboard faults

o Power supply failures

o RAM, SSD/HDD replacement

o CPU cooling systems

o GPU and expansion cards

o Laptop screen, keyboard, battery, and charging port repairs

• Perform component-level troubleshooting and part replacements.
• Conduct preventive maintenance to extend hardware lifespan.
• Assemble and deploy new workstations and hardware equipment.

Network Equipment Support

• Diagnose network connectivity issues (LAN/WAN).
• Perform cable tracing, crimping, and termination (Cat5e/Cat6).
• Coordinate with network administrators for escalated concerns.

IT Support & Troubleshooting

• Provide onsite technical support for end users.
• Troubleshoot OS-related issues (Windows preferred).
• Install and configure operating systems, drivers, and essential software.
• Manage hardware imaging and workstation setup.
• Document incidents, root causes, and resolution steps.
• Act as a backup to the Service Desk team if and when resources are needed.

Asset & Infrastructure Management

• Maintain accurate inventory of IT assets and spare parts.
• Partner with the Administration team to streamline the physical asset release and retrieval process.
• Recommend hardware replacements and upgrades.
• Ensure proper cable management and equipment organization.
• Assist in server room maintenance and environmental monitoring.

Operational Continuity

• Respond quickly to hardware failures to minimize business disruption.
• Escalate critical issues appropriately.
• Support new hire workstation setups and office expansions.
• Follow IT security and compliance standards.

Judgment & Work Approach

• Self-sufficient. Able to work under little to no supervision with high degree of professionalism and maturity.
• Understand how to prioritize and re-prioritize work tasks based on dynamic needs of the business.
• Able to independently diagnose and resolve technical issues.
• Knows when to escalate complex issues to upper management.
• Balances speed and quality in repairs.
• Demonstrates ownership of assigned technical concerns.
• Maintains professional communication with internal stakeholders.

Required Qualifications

• Bachelor’s Degree in Information Technology, Computer Science, Computer Engineering, or related field.
• Minimum 2–3 years hands-on experience in hardware repair and network troubleshooting.
• Proven experience in:

o Motherboard diagnostics and repair

o Laptop and desktop component-level troubleshooting

o Network device configuration and troubleshooting

o Structured cabling and physical infrastructure setup

o Hands-on experience in installing, configuring, and supporting CCTV and Access control devices and applications.

• Strong understanding of computer architecture and networking fundamentals.
• Experience with Windows OS installation and configuration.
• Ability to read technical manuals and schematics.

Preferred Qualifications

• Experience in BPO or corporate IT environment.
• Familiarity with basic server hardware troubleshooting.
• Knowledge of IT asset management systems.
• Basic understanding of cybersecurity best practices.
• CompTIA A+, Network+, or similar certifications.

Preferred Competencies

• Hardware Diagnostics & Repair
• Network Troubleshooting
• Root Cause Analysis
• Technical Documentation
• Attention to Detail
• Time Management
• Customer-Oriented Mindset
• Problem-Solving Under Pressure
• Preventive Maintenance Discipline