Job Description

Onsite IT Support Analyst

Tuesday through Saturday | Onsite in Seattle (Belltown)
Salary Range: $73,000–$90,000

Be the IT presence that keeps crisis support running—when it matters most.

At Crisis Connections, technology plays a vital role in ensuring our staff can provide compassionate, life-saving support to people in crisis. As our IT Support Analyst, you’ll be the trusted professional supporting high-volume service hours—helping ensure our systems, tools, and people are fully supported when demand is highest.

This is a hands-on, people-centered role for someone who enjoys solving problems, explaining technology clearly, and being a calm, reliable presence in a fast-paced environment.

Why This Role Matters

• You’ll directly support teams providing critical crisis services across King County and Washington State.
• You’ll be the go-to IT support during weekends and evenings, ensuring continuity of operations.
• You’ll work closely with a collaborative IT team that values learning, trust, and shared responsibility.
• Your work will have a real, daily impact on staff doing emotionally demanding—and deeply meaningful—work.

What You’ll Do

• Provide onsite, frontline IT support for staff during assigned weekend shifts
• Troubleshoot and resolve hardware, software, and connectivity issues
• Prepare and deploy equipment for new hires; support onboarding and offboarding
• Maintain accurate documentation in ticketing and asset management systems
• Install, configure, and maintain Windows systems, Microsoft 365 tools, and peripherals
• Escalate issues appropriately and collaborate with IT teammates and on-call leadership
• Support a high-availability, contact-center environment with professionalism and empathy

Requirements

What We’re Looking For

• 2+ years of experience in a technical or IT support role
• Hands-on experience supporting Windows environments and Microsoft 365
• Strong customer-service mindset and ability to explain technical concepts clearly
• Comfort working independently during assigned coverage hours
• Reliability and strong communication skills

Preferred (but not required)

• IT certifications (CompTIA A+, MCP, or similar)
• Experience in nonprofit, corporate, or call-center IT environments
• Familiarity with ITIL or structured support processes

Schedule & Work Environment

• Evenings Tuesday - Saturday
• 100% onsite during scheduled hours (Seattle – Belltown area)
• Participation in an on-call rotation for urgent IT issues
• Physical ability to lift and move equipment up to 50 lbs.

Benefits

We offer a comprehensive benefits package designed to support your well-being and growth.

Learn more here: https://crisisconnections.org/get-involved/careers/benefits/

Ready to Make an Impact?

If you’re passionate about technology, enjoy supporting people, and want your work to directly contribute to a mission that strengthens our community, we’d love to hear from you.

Apply today to support the technology behind life-saving crisis services we provide.