The Career Works

Onsite IT Engineer - Trade Floor Support

The Career Works  •  Hong Kong, HK (Onsite)  •  17 days ago
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Job Description

Our client a leading technology services company is looking hire Engineer.

As an Engineer in the IT Managed Services, you are responsible for maintaining and improving the technology environment at client sites, keeping the client informed of the state of their environments and for keeping your Team Manager accurately updated as to your status.

Responsibilities

  • Provide 1st and 2nd level support to users in a friendly and helpful manner.
  • Follow procedures and instructions from your manager.
  • Keep your Manager and Helpdesk aware of the status of your current and outstanding tasks, escalating when tasks take longer than expected.
  • Promptly update job status in ticketing and activity tracking systems.
  • Remain contactable via phone during out of office hours.
  • Perform upgrade / maintenance / support jobs during non-office hours.
  • Conduct daily morning checks on meeting room facilities.
  • Manage meeting room facilities readiness and troubleshoot when problems arise.
  • Handle equipment deliveries and rack mount IT equipment occasionally.

Requirements

  • Fluency in written and spoken English is mandatory
  • Fluency in spoken Mandarin
  • Knowledge in Microsoft desktop / Office 365 / Azure platforms
  • Troubleshooting Skills
  • Industry certifications would be an advantage (MCITP/MCSE)
  • 3+ years in a technology support role for Engineer
  • Trade floor or financial services IT experience would be an advantage but not critical
  • Diploma or above in fields of Information Technology, Software Engineering or equivalent.
The Career Works

About The Career Works

TheCareerWorks Ltd. was founded in 2001 by professionals with experience in IT, operations, consulting & recruitment.

Our Aim

To provide friendly and helpful services to our candidates and be a reliable and professional resource for recruiting managers in Hong Kong and throughout the Asia-Pacific region.

Our objective is to form partnerships with our clients and candidates.

Our Recruitment Process

We believe in transparency of process and provide both clients and candidates with regular updates to demonstrate our thoroughness.

We take the time and try to understand our clients. It is only with this understanding that we can maximize our impact and add real value. We believe that we can only be successful to the extent that we are able to understand your operations, corporate culture and business strategy. We invest time up front insuring that we understand our clients.

Our process focuses on a strong research where we will look at all the potential candidates in a particular field and assess them according to a multi-tier process that includes screens for; motivation, cultural fit, stability history of creating impact or exceeding expectations, ethics, and depth of experience and knowledge of the particular industry and the specific job function.

In our experience the more we work with one client the smoother the process becomes. Each time we work with the same client we gain a deeper understanding of their requirements and this enables us to tailor our service to suit their needs, timelines and specifications, which directly benefit our clients.

Industry
Consulting & Advisory
Company Size
11-50 employees
Headquarters
Admiralty, HK
Year Founded
2001
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