Job Description

The Florida Blue Center Health Plan Consultant plays a critical role in delivering a best-in-class customer service experience, driving sales and growth, and retaining membership. This involves consulting with prospects and existing customers to meet sales targets, managing leads to drive close rates and retention, maintaining expert product knowledge and utilizing multiple systems and technologies. It is also critical in this role to build awareness and opportunities through community networking and business development while adapting to a dynamic business environment and embracing change to meet evolving business objectives. The goal is to create value for members, drive market share and profitable growth, and deliver a differentiated experience that drives long-term retention.

Important to Know

• Must reside in Tallahassee, FL or within 25 miles of the Florida Blue Center located at 2116 Apalachee Pkwy, Tallahassee, FL

• The work schedule is 40 hours per week during the hours of 9am -6pm Monday - Friday with occasional Saturday work during peak times and for scheduled events

• Must obtain State of Florida 2-40 license within 60 days of hire

What You'll be Doing

SALES OPERATIONS

• Provide consultative sales and service experience for customers seeking information and education on available products to support health, wellness, and income protection.

• Conduct plan comparison and analysis for new or existing members seeking new solutions through web-based tools and sales systems to track and report enrollment support activities and outcomes.

• Promote the additional services available to members through the center clinicians, self-service and value added features and information.

• Utilize various methods to respond to customer requests, meet/exceed production targets, and generate leads for new sales and member retention. And act upon leads for new health and ancillary sales.

• Perform outbound call campaigns to company generated sales leads and existing members for Under 65 and Over 65 segments.

• Identify and contact at-risk customers; develop and execute retention strategies with solutions that meet customer needs.

• Generate referrals from existing client base through proactive outreach, relationship building, and delivering a best-in-class experience to drive retention and loyalty.

• Conduct formal and informal sessions of targeted groups’, individually or within small groups, providing information and answering questions to ensure customers understand products, benefits and tools, and how to use them

CUSTOMER SERVICE

• Provide a customer friendly solution oriented service experience for customers with questions or issues related to health care, health insurance (benefits, claims, premium payments, membership, billing and enrollment) or other related topics through coordination with other supporting areas as needed.

• Log all inquiries, capturing appropriate data required for reporting and customer understanding

• Use Web based tools, orientations and other aids to facilitate and teach customers to use self-service resources, tools, plan benefits and products to manage their health care and health care costs most effectively.

• Conduct small group seminars on resources and tools for health care shopping, managing health, etc.

• Explain/promote incentive programs to target customers or prospects, building enthusiasm and support for program participation and answering questions

• Serve as direct contact and subject matter expert for questions from the general public or existing members related to Health Care Reform
  

COMMUNITY ENGAGEMENT + BUSINESS DEVELOPMENT

• Develop and execute a personal business development plan to support individual and team goals.
• Perform grassroots marketing, networking, and event activation to drive growth and advance the company mission.
• Build relationships with key constituents and organizations to increase community awareness of center services.
• Provide onsite enrollment assistance to employer groups and individuals.
• Meet monthly targets for community engagement and track impact to inform future plans.
• Support Field Marketing, Local Market Presence, and Foundation initiatives to drive brand awareness and market share.
  

CENTER OPERATIONS

• Help ensure all customers (walk-in, telephonic or electronic) are warmly greeted, their needs are assessed quickly and they are referred to the appropriate setting, person, information or tools to address their needs.
• Provide support for special events and projects (e.g., seminars, appearances, promotional events, clinical programs) for the general public in the Florida Blue Center.
• Host Customer Video Appointments as necessary
• Consistently follow standard procedures to track key visitor information to support ongoing operational analysis, continuous improvement, and operational enhancements.
• Support and build a team atmosphere where company values are demonstrated daily while working to fulfill the enterprise mission.

What We Require

• 2+ years related work experience in a sales and service environment
• High school diploma or GED
• State of Florida 2-40 license 60 Days,
• Excellent verbal and written communication skills
• Experience using MS Word, MS Excel, MS PowerPoint, Internet and web-based tools
• Work flexible hours to include evenings, weekends and holidays
• Agents employed with Florida Blue are permitted to schedule appointments with Florida Blue, USAble, FCL and Health Options. No other health and life appointments are to be scheduled with any other company while employed with Florida Blue

What We Prefer

• Bachelor’s degree in a related field Marketing, Business or Related

• Experience with health insurance products to include individual and group plans

• Bilingual in Spanish/English

• Experience in outside sales and/or business development.

• Experience in networking, public speaking, and relationship management.
  

General Physical Demands

• Exerting up to 10 pounds of force occasionally to move objects.

• Jobs are sedentary if traversing activities are required only occasionally.

• Must be able to travel to multiple locations for work (i.e. travel to attend meetings, events, conferences).

• Frequently May be exposed to outdoor weather conditions of cold, heat, wet, and humidity.

• May be exposed to outdoor or warehouse conditions of loud noises, vibration, fumes, dust, odors, and mists.

What We Offer

As a Florida Blue employee, you will thrive in our Be Well, Work Well, GuideWell culture where being well as an individual, and working well as a team, are both important in serving our members and communities.

To support your wellbeing, comprehensive benefits are offered. As an employee, you will have access to:

• Medical, dental, vision, life and global travel health insurance
• Income protection benefits: life insurance, short- and long-term disability programs
• Leave programs to support personal circumstances
• Retirement Savings Plan including employer match
• Paid time off, volunteer time off, 10 holidays and 2 well-being days
• Additional voluntary benefits available; and a comprehensive wellness program

Employee benefits are designed to align with federal and state employment laws. Benefits may vary based on the state in which work is performed. Benefits for intern, part-time and seasonal employees may differ.

To support your financial wellbeing, we offer competitive pay as well as opportunities for incentive or commission compensation. We also conduct regular annual reviews with pay for performance considerations for base pay increases.

Typical Hourly Pay Range: $20 - $25

Hourly Pay Range: $20 - $33

Final pay will be determined with consideration of market competitiveness, internal equity, and the job-related knowledge, skills, training, and experience you bring.

We are an Equal Employment Opportunity employer committed to cultivating a work experience where everyone feels like they belong and can perform at their best in pursuit of our mission. All qualified applicants will receive consideration for employment.