Job Description

Build Your Future, Strengthen Communities – Grow with CIMS

One of the fastest-growing HOA management companies in Northern California is looking for a full-time onsite Customer Service Representative to join our team in Brentwood, CA! Common Interest Management Services is a leader in innovative HOA solutions with seven offices across the Bay Area and Central Valley. We're committed to improving communities and delivering outstanding service—come join our team!

Learn More About CIMS: https://commoninterest.com/

Why Work at CIMS?

At CIMS, we offer a vibrant and supportive workplace where your work makes a real impact. With growth opportunities and benefits, CIMS is the ideal spot to launch a fulfilling career in the HOA industry. We offer a comprehensive benefits package, including medical, dental, and vision insurance, a 401K plan with a match, Vacation, Sick and holiday pay. We have a Social Committee that organizes fun company events like our Summer Picnic, Holiday Celebration, and virtual team-building activities! Pay range from $20- $22/hour per year.

How You’ll Make An Impact

You will be a part of our Administrative and Customer Service Team providing administrative support and customer service for multiple homeowners' associations, working with the Community Association Managers and Senior Management staff.

• Tracking work orders, violations, and architectural applications and filing.
• Preparing meeting documents, maintaining reports, and managing correspondence.
• Greeting clients, responding to calls and emails, and distributing keys and remotes.
• Utilizing Microsoft Office, Outlook, and Teams for daily communication and task management while learning and efficiently using our HOA Management platform.
• Ability to drive locally, on occasion.
• Working full-time in office, Monday through Friday from 8:00am to 4:30pm

Qualifications

What You Bring

• 2+ years of customer service experience in a call center environment with a clear track record of great customer service. Someone who is extroverted and loves to talk with new people.
• High school degree or GED.
• Experienced with Microsoft Office (Word, Excel, Outlook) and a customer relationship management software.
• A professional, pleasant phone presence and the ability to handle challenging clients
• A clean driving record.
• Time management and organizational skills with an ability to multi-task.
• Experience in HOA management, property management, real estate, or escrow is a plus.