Job Description

Onsite AV Support Technician (White Glove Support)

Location: Cambridge, MA

Schedule: Onsite - 5 Days per Week

Start Date: ASAP

Duration: 6-Month Contract-to-Hire

Must Have

• 1-3 years of AV Support, Conference Room Support, or IT Support experience
• Experience supporting executive conference rooms and meeting spaces
• Hands-on troubleshooting experience with Microsoft Teams Rooms, Zoom Rooms, or similar platforms
• Experience supporting displays, cameras, microphones, speakers, and conferencing technologies
• Strong customer service and white-glove support skills
• Excellent communication and professionalism when working with executives and VIP users

Nice to Have

• Crestron experience
• CTS certification
• Experience supporting executive leadership environments
• Experience with Extron, Biamp, Q-SYS, Poly, Cisco, or similar AV technologies

Overview

Our client is seeking an Onsite AV Support Technician to provide white-glove audiovisual support within a professional corporate environment in Cambridge, MA. This individual will serve as the face of technology support for conference rooms, executive meetings, and collaboration spaces throughout the office.

This position is heavily focused on ensuring a seamless meeting experience for employees, leadership teams, and guests. The ideal candidate is polished, professional, and comfortable providing hands-on support in high-visibility environments where customer service is just as important as technical ability.

Key Responsibilities

• Provide white-glove AV support for conference rooms, boardrooms, training rooms, and executive meeting spaces
• Ensure all meeting rooms are fully operational and meeting-ready throughout the day
• Support Microsoft Teams Rooms, Zoom Rooms, and other collaboration technologies
• Troubleshoot displays, cameras, microphones, speakers, control systems, and presentation equipment
• Assist executives and meeting participants with meeting launches, content sharing, and video conferencing functionality
• Respond immediately to AV-related issues that could impact critical business meetings
• Conduct daily room readiness checks and preventative maintenance of AV systems
• Coordinate support for executive meetings, town halls, client presentations, and special events
• Work closely with facilities, IT, and third-party vendors to resolve complex issues
• Document recurring issues and identify opportunities for process improvements
• Deliver a concierge-level customer experience for all end users

Required Qualifications

• 1-3 years of experience supporting corporate AV environments
• Experience troubleshooting conference room and collaboration technologies
• Familiarity with Microsoft Teams Rooms, Zoom Rooms, and modern conferencing solutions
• Strong understanding of AV hardware including displays, microphones, speakers, cameras, and control systems
• Exceptional customer service and communication skills
• Ability to remain calm and professional in high-pressure meeting environments
• Comfortable supporting executives, leadership teams, and external guests

Preferred Qualifications

• Experience with Crestron control systems
• Experience with Extron, Biamp, Q-SYS, Cisco, or Poly technologies
• CTS certification
• Experience supporting enterprise or life sciences corporate environments
• Basic networking knowledge related to AV systems

What We're Looking For

We're looking for a polished AV professional who takes pride in delivering a first-class support experience. The ideal candidate understands that successful AV support is not just about fixing technology, but about creating a seamless and professional experience for users. This person will be the go-to resource for conference room technology, executive meetings, and high-profile events, ensuring every meeting starts on time and runs without interruption.

Job Type & Location

This is a Contract to Hire position based out of Cambridge, MA.

Pay and Benefits

The pay range for this position is $30.00 - $38.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Cambridge,MA.

Application Deadline

This position is anticipated to close on Sep 30, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.