Job Description

We are currently hiring for a professional and high level AV Technician who can assist our high profile client onsite daily with AV Conference equipment and software in a break/fix, onsite support and systems testing support role. The hired AV Technician will be expected have experience and capabilities to perform stand alone support of VTC Conference technologies.

Day-To-Day Responsibilities:

• Experience in auditorium AV troubleshooting
• Knowledge of Logitech, Microsoft Teams Rooms, and other videoconference applications
• Knowledge of QSC Reflect application
• Basic knowledge of MS Intune and MS Teams Admin Center.
• Experience working in BIAMP Tesira and DANTE application.
• Perform intricate troubleshooting on AV systems for break fix resolutions
• Troubleshoot AV/V problems last minute as required as well as non-critical situations
• Identifying and resolving issues with a video wall system
• Perform preventative maintenance tasks to help maintain customer spaces including but not limited to ensuring that all technology works as designed and testing/repairing various hardware components
• Responsible for job site documentation and providing client training on the AV Technology as needed
• Interact with client Customer Help Desk ticketing system to respond to end user requests
• Collaborate with internal/external teams in a professional manner that reflects the values of AVI-SPL
• Field installation of control programs (AMX / Crestron/QSYS/Firmware) – upload and download capability
• Deliver field service support of control programs (AMX / Crestron/ QSYS /etc.) – minor edits (could be with the aid of a programmer), compile, upload and download capability
• Understand and adhere to local safety standards for all site duties
• Travel to various job sites as required
• Daily system testing to ensure equipment and room functionality

Must-Haves:

• Effectively communicate with employees, customers and colleagues
• Highly polished professional demeanor.
• Ability to use hand and power tools in a safe and efficient manner and to solder & crimp connectors
• Ability to manage small to medium projects
• Familiarity with intermediate programming (AMX/Crestron/QSC) – changes and troubleshooting
• Ability to work and think independently and ensuring to meet deadlines
• Intermediate/advanced knowledge of AV control systems, codecs, DSP's, TCP/IP networking and computing platforms.
• Knowledge of basic signal flow for audio, video and control
• Minimum of a High School Diploma or equivalent
• 5 plus years of AV break-fix experience
• Experience with Crestron, AMX, QSC systems
• Ability to regularly climb and work from ladders up to heights of 35 feet; lifting equipment, tools and materials
• Business casual dress always required.
• Valid Driver's License and a Motor Vehicle Record that meets company driving standards

Nice-To-Haves:

• Minimum of 3 - 5 years of audiovisual integration and/or service experience
• The following training certifications:
• QSYS Level 2 Certification
• Crestron Professional Installation
• Essentials of Crestron Programming Certification
• Exton AV Associate Certification