Job Description

Inizio Partners is a top-rated business consulting, executive placement and IT staffing firm serving clients globally. Inizio's clients include fortune 500 companies, consulting firms, startups, private equity & venture capital firms, etc.

We are currently recruiting for an OnsiteAV Engineer for a key client. Our client is a global leader in video collaboration and customer AV.

On-site Support Scope

• On-site support to be provided within business days with on-site hours and attendance requirements to be determined at the Customer's discretion (However, any hours in excess of 8 per day MUST be pre-approved by either Operations Manager
• Troubleshooting and User Support of Zoom Rooms and General Zoom inquiries
• Training and supporting L1 and other technical staff
• Providing executive support and training to executive admins as needed
• Monitoring of events
• Proactive support (Monitoring, Config and Updates, System Optimization)
• Validation of new Software and Hardware including Beta
• Escalation to Zoom Engineering if a Zoom Software issue.
• Recording and reporting of issues (case tracking, weekly/monthly reporting)
• Install, repair and configuration of Zoom Rooms

Soft skills

• Communication: Good verbal and written communication skills
• Analytical: Able to find problems before they arise
• Teamwork: Able to work well with others to get through hurdles
• Time Management: Able to prioritize important versus urgent tasks & activities
• Problem Solving: Able to troubleshoot, identify & resolve problems

Technical Skills:

Basic knowledge to be independent and ready to go on day one but specific knowledge on customer's internal process will be provided.

• Zoom Room (Required)
• Zoom Phone (Optional)
• Zoom Portal (Required)
• Video, Audio & Control line drawings (Required)
• Mechanical & Electrical drawings (Required)

Scope of Work:

Resource(s) main responsibility will be within Zoom Room project activities, however, during downtime, there may be light work and help needed around Zoom Phone.

• Review A/V and M&E line drawings for new Zoom Rooms
• IT project meetings (as needed)
• Document & inventory Zoom Room & Phone appliances
• Provisioning of customers approved hardware
• Create & setup Zoom Room account profiles
• Assist as Tier1 for networkable Zoom & Crestron appliances that may be offline during validation
• Perform site surveys during handoff from Aa/V integrator to ensure rooms are complete and ready for validation
• Perform functional validation of each Zoom Room to ensure the room account is online, appliances are updated to the latest firmware, OS & software versions configured correctly & all Zoom Room features are operational
• As time permits, may help with the Zoom Phone rollout

Supervisory Responsibility: None

Position Type/Expected Hours of Work: Full-time, 40 hours per week (Not to exceed 8 hours per day, unless pre-approved)

Required Education and Experience:

• Experience in a Telephony Infrastructure Engineer or similar role
• AV/Zoom room deployment and configuration experience
• CTS is preferable, along with other industry-recognized AV/IT certifications
• Covid Vaccination Required