Job Description

Req ID: 12542

Location: London, United Kingdom

Categories: Onsite

WHAT YOU’LL DO

The AVI-SPL Audio Visual Technician will provide on-site AV support at a designated customer location, working in close partnership with the customer, AVI-SPL management, Global Helpdesk, and the wider regional support team. While part of a distributed team, the technician will operate independently and must be proactive, self-starting, and committed to delivering a world-class customer service experience.

This person will be a technician in the team based at our customer site in London. They will be responsible for providing a senior level of audio-visual proficiency, technical knowledge and operational expertise. Based in the Multimedia department they will be responsible for operating a range of equipment which would include cameras, audio, video, webcasting, video conferencing and related live event production equipment.

WHO WE ARE

AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.

Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.

WHAT YOU’LL DO

The Onsite Support Technician will work in partnership with the customer, management team, global helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience.

Day-To-Day Responsibilities:

• Operate, analyse, troubleshoot, and manage AV systems and peripherals.
• Perform daily ready for business checks
• Expedited reporting of non-multimedia system outages discovered, for example house lighting or room temperature related issues
• Lead pre-meeting AV checks for events and meetings
• Assist with the scheduling of AV support for events and virtual meetings.
• Ability to troubleshoot AV components.
• Expert in audio-visual signal flow troubleshooting.
• Ability to coordinate external vendor support when required.
• Complete familiarity with, and adherence to, standard business practices and procedures.
• Familiarity with Zoom Meeting & Webinar video conferencing platforms.
• Significant live event production and support experience.
• Assist with day-to-day operations, delegate tasks, and set deadlines.
• Exemplary communication and follow-up skills.
• Adhere to and understand local safety standards for all site duties, eg Manual Handling, Working at Height, Health and Safety training.

WHAT WE’RE LOOKING FOR

Must-Haves:

• Experience in an operational support role within a financial organisation
• Excellent communication skills
• Good team player, pro-active and strong self-motivation
• Strong analytical and problem solving skills
• Ability to prioritise tasks and be able to work under pressure
• Ability to work effectively and independently in a fast-paced, demanding environment
• Excellent organisational skills and attention to detail
• Able to take ownership and be accountable
• Strong customer service skills and the ability to effectively communicate and deliver as a part of a team environment

WHY YOU’LL LIKE WORKING HERE

As we have already mentioned, AVI-SPL are the global leaders when it comes to universal communications, and we make sure our work environment matches our status. The business treats all their employees as individuals and makes sure we all have definitive goals and career paths to help us maximize their ability. Along with this we also offer:

• Private Healthcare with Vitality
• Dental Insurance
• Access to Employee Assistance and Wellbeing Support
• Mental Health Support through the above
• Access to discounted Gym memberships
• Increased holiday with service
• Access to numerous online learning resources
• AVIXA membership for industry learning
• Access to online retail discount platform
• Discounted products through our recognised partners
• Cycle to work scheme
• Season ticket loans
• Generous Referral scheme

So, if you are feeling undervalued, stuck in a rut or just looking at furthering your career, apply today.

MORE ABOUT US

Our commitment to diversity is simple: we provide connection, opportunity, and a voice to everyone, from every background. WE Thrive Together: WE appreciate the visible and invisible qualities that make you who you are. Our diversity makes us better humans and better employees and makes AVI-SPL a better business.

AVI-SPL is an Equal Opportunities Employer. All qualified applicants will receiv