Job Description

Administrative Supervisor:

West Palm Beach, FL

Are you an organized, service-focused professional who thrives in a fast-paced residential environment? Associa is seeking an Administrative Supervisor to support operations at our beautiful community, a premier luxury condominium community in West Palm Beach. This community offers upscale amenities, including a resort-style pool, fitness center, clubhouse, and attended lobby, creating a vibrant residential experience for its owners and residents.

The Administrative Supervisor serves as a key member of the onsite management team and the face of the community at the front desk, overseeing administrative operations, resident services, office procedures, and front-office support while helping to ensure an exceptional homeowner experience.

What We Offer

Associa provides a comprehensive benefits package for full-time employees, including:

• Medical, dental, and vision insurance
• 401(k) retirement plan
• Disability insurance
• Employee wellness programs
• Professional development and training opportunities
• Career advancement opportunities
• Supportive and collaborative work environment

Associa has been recognized as a Great Place to Work® and continues to invest in employee growth and success.

Schedule

• Full-Time
• Monday through Friday
• Occasional evening meetings or community events may be required

How You'll Make an Impact

As the Administrative Supervisor, you will play a critical role in supporting the daily operations of the community and ensuring the administrative functions of the association run efficiently.

Key Responsibilities

• Supervise and coordinate daily administrative office operations.
• Provide exceptional customer service to homeowners, residents, guests, vendors, and Board Members.
• Support the Community Association Manager with operational, administrative, and communication initiatives.
• Oversee resident records, files, databases, and association documentation.
• Manage incoming calls, emails, correspondence, and resident inquiries.
• Coordinate move-ins, move-outs, resident registrations, and amenity access processes.
• Prepare professional correspondence, notices, reports, newsletters, and community communications.
• Assist with the preparation and distribution of Board meeting materials, agendas, and meeting packets.
• Maintain vendor certificates of insurance, contracts, and community records.
• Track work orders, service requests, and follow-up communications.
• Assist with budgeting support, invoice processing, purchase orders, and administrative reporting.
• Ensure compliance with community policies, procedures, and record-keeping standards.
• Support community events, special projects, and resident engagement initiatives.
• Train, mentor, and provide guidance to administrative support staff as assigned.

Qualifications

Qualifications

• 3-5 years of administrative, office management, property management, hospitality, customer service, or related experience.
• Previous supervisory or team lead experience preferred.
• Strong organizational and time management skills.
• Excellent verbal and written communication abilities.
• Ability to manage multiple priorities while maintaining a high level of professionalism and accuracy.
• Strong customer service and conflict-resolution skills.
• Advanced proficiency with Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint.
• Experience preparing reports, correspondence, and meeting materials.
• Ability to maintain confidentiality and handle sensitive information.
• Professional appearance and demeanor.
• High school diploma or equivalent required; associate's or bachelor's degree preferred.

Preferred Qualifications

• Experience working in a condominium, homeowners association, property management, hospitality, or luxury residential environment.
• Familiarity with community association management software.
• Knowledge of board meeting administration and association governance.
• Florida CAM License or experience supporting licensed Community Association Managers.
• Bilingual English/Spanish communication skills are a plus.

Why Join?

Our community is a contemporary luxury condominium community that offers residents an exceptional lifestyle with premium amenities and professional onsite management. As Administrative Supervisor, you will be instrumental in creating a seamless resident experience, supporting leadership operations, and helping maintain the high standards that residents expect from a premier community.

If you are a highly organized professional who enjoys leading administrative operations and delivering outstanding customer service, we encourage you to apply and become part of the team at Associa.

With more than 300 branch offices across North America, Associa is building the future of community for more than 7.5 million residents worldwide. Our 15,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 45 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com