Job Description

Onsite Delivery & Governance

• Act as single point of contact for onsite operations.
• Drive governance cadence: status reviews, KPI tracking, risk & issue management.
• Coordinate with offshore teams for escalation resolution and delivery alignment.

Associate Engagement

• Drive onboarding, engagement, and retention initiatives for onsite associates.

Talent Acquisition & Labor Leasing

• Build Québec talent pipeline (Longueuil / Montréal region).
• Fulfill leased labor requirements efficiently.
• Support candidate positioning and onboarding readiness.
• Coordinate with North America HR & Talent acquisition team for staffing and people management

Business Growth

• Identify scope expansion and new work opportunities.
• Support proposal development (scope, staffing, delivery model).

Utilization, Cost & Revenue

• Manage utilization, capacity planning, and forecasting.
• Track cost and revenue vs plan and drive corrective actions.

Escalations & Compliance

• Manage delivery escalations across onsite and offshore teams.
• Ensure adherence to customer processes and compliance requirements.

Required Qualifications

• Bachelor’s degree (Engineering / Business / related field).
• 10+ years in project management/delivery operations / onsite coordination.
• Experience managing onsite-offshore delivery models.
• Strong understanding of utilization, cost, and revenue management.
• Bilingual proficiency in French & English (mandatory).

Preferred Qualifications

• PMP / Agile certification.
• Knowledge in handling managed resources at the customer site.
• Aerospace or engineering services experience.
• Strong customer-facing stakeholder management.

Key Competencies

• Strong communication and stakeholder management.
• Problem-solving and escalation handling.
• Data-driven decision making (Excel / Power BI).
• High ownership and execution focus.

Success Metrics

• Improved escalation resolution and governance effectiveness.
• Efficient talent fulfillment for leasing requirements.
• Optimized utilization and financial predictability.
• Increased identification and conversion of growth opportunities.

Language Requirement (Québec Compliance)

French is required for local workforce and stakeholder communication (written and spoken); English is required for coordination with global/offshore teams.

PR/Citizenship in Canada is mandatory.

Skills Required

Stakeholder Management, Problem Solving, Talent Acquisition, Decision Making, Aerospace, Project Management, Escalation Resolution, Communication

Role