Job Description

Onsen Receptionist (Japanese Speaking)

Department: Other Revenue

Employment Type: Fixed Term Contract

Location: Global

By applying to this position, your application will be submitted to Princess Cruises' internal Talent Acquisition team.
A professional recruiter will contact you shortly if your qualifications align with our hiring requirements.
As the world's leading cruise line, we understand that our guests have high expectations of us, and we have high expectations of our team members.
We appreciate your patience as we carefully review each candidate.

Set a course for adventure with Princess Cruises! The employer of choice in the cruise industry, our fleet of Love Boats offer exceptional facilities and extensive professional development and recreational programs for our valued teammates who hail from more than 60 countries around the globe. An iconic brand beloved by millions, we love people who love what they do and work together to help our guests create a lifetime of wonderful memories while providing friendly, attentive and authentic service like only Princess can. As a member of the Princess Family, you’ll enjoy a truly adventurous career with excellent incentives, unlimited opportunities for growth, and ports of call that will leave you breathless.

Key Responsibilities

The Onsen Receptionist leads the delivery of a high‑quality, memorable Onsen experience aligned with Princess brand standards. The role focuses on exceptional guest service, operational excellence, and revenue maximization, while fostering a positive, professional, and guest‑focused environment.
As our Onsen Receptionist, you will be the first smiling face guests encounter when visiting the Onsen. You’ll ensure a seamless and relaxing experience by:

• Delivering a warm, professional welcome to every guest.
• Managing all Onsen bookings, appointments, and checkout procedures.
• Engaging in genuine conversations, listening with empathy, and anticipating guest needs.
• Ensuring the Onsen environment is maintained to the highest cleanliness and safety standards.
• Overseeing day‑to‑day operations of the Izumi Onsen areas.
• Monitoring voyage performance and adjusting to meet revenue goals.
• Managing marketing, promotional activities, and brand‑aligned messaging.
• Supporting inventory control, audit follow-up, and financial accuracy.
• Supervising Onsen Attendants and fostering a respectful, inclusive, and harassment‑free workplace.
• Leading by example and instilling our Corporate Culture Essentials.
• Driving continuous improvement and supporting change initiatives.
• Collaborating closely with onboard and shoreside teams to share insights and best practices.
• Upholding all Hotel, Environmental, and HESS-MS procedures.
• Completing HESS logs and supporting outbreak response requirements.
• Maintaining knowledge of public health standards (USPH, WHO, etc.).

Skills, Knowledge and Expertise

• Experience: Strong guest service background in spa, wellness, or premium hospitality settings.
• Language Skills: Basic English proficiency required; Japanese language skills are highly desirable due to the guest demographic.
• Customer Service: Strong interpersonal skills with a genuine passion for guest service and cultural sensitivity.
• Teamwork: Ability to work collaboratively in a multicultural team and adapt to dynamic operational needs. Ability to lead small teams with positivity and professionalism.
• Professionalism: High standards of personal grooming, punctuality, and conduct.High attention to detail, organization, and accuracy.
• Flexibility: Willingness to work varied shifts, including weekends and holidays, in accordance with shipboard schedules.
• Compliance: Strong sales mindset and ability to support revenue achievement. Understanding of safety, sanitation, and public health compliance (preferred). Experience with POS systems, reservations, or spa management software
• Cultural Sensitivity: The Onsen is a traditional Japanese bathing experience that may involve nudity in gender-separated areas. Candidates must be comfortable working in this environment and demonstrate discretion and professionalism at all times.

Benefits

Embark on a career adventure like no other! As part of the Princess Cruises team, you’ll enjoy:

• A competitive salary package.
• Your comfortable double cabin - your space to relax and recharge.
• Company-paid travel to and from the ship, so you can focus on the journey ahead.
• Access to exclusive areas and benefits onboard (depending on the rank and occupational group).
• A vibrant recreation and welfare program designed to support your well-being and work-life balance.
• Access to exceptional learning and development opportunities to grow your skills and advance your career.
• The chance to travel the world, exploring exciting destinations while doing what you love.
• A welcoming, inclusive, and dynamic work environment where your contributions are valued.

Join us and become part of a global team that’s passionate about delivering unforgettable experiences—both for our guests and for one another.