Job Description

About Alfresco Emporium

Alfresco Emporium is a leading Australian lifestyle and homewares retailer, known for our beautiful range of furniture, homewares and entertaining products. With retail stores across NSW and Queensland and a busy online business, we pride ourselves on delivering an exceptional experience from the moment an order is placed through to its arrival at our customer's door.

We are looking for an organised, hands-on and motivated Online Coordinator to join our Online Warehouse team in Brookvale.

About the Role

Reporting to the Online Manager, the Online Coordinator plays an important role in supporting the day-to-day operation of our online fulfilment function and assisting with the coordination, training and motivation of the Online team.

This is a hands-on position suited to someone who enjoys working in a fast-paced environment and is comfortable moving between coordinating the team, processing orders, managing stock and getting involved in daily warehouse operations.

Key Responsibilities

• Assist with training, supporting and motivating the Online team
• Accurately and efficiently pick and pack customer orders
• Ensure orders are packed carefully and to a standard that positively represents the Alfresco Emporium brand
• Process and dispatch orders correctly through CIN7, Shopify and Shippit
• Book and manifest freight consignments
• Assist with printing and sorting online and Click & Collect orders
• Monitor stock levels of packing and stationery materials
• Complete cycle counts and assist with general warehouse stock duties
• Complete end-of-day checks and help maintain a clean and organised warehouse
• Liaise with our Customer Care team regarding online orders and larger deliveries
• Resolve stock-on-hand order issues and coordinate stock transfers where required
• Process refunds for out-of-stock products
• Help ensure the team follows WHS requirements and operational procedures
• Assist with seasonal gift production during peak trading periods

About You

We're looking for someone who is practical, reliable and comfortable taking responsibility in a busy online warehouse environment.

You'll bring:

• Strong computer skills
• Excellent attention to detail and the ability to multitask
• Good communication and customer service skills
• The ability to work effectively under pressure in a fast-paced environment
• An understanding of WHS practices
• A hands-on approach and willingness to assist wherever needed
• The physical ability to safely undertake warehouse duties, including lifting boxes
• A current driver's licence

Why Join Alfresco Emporium?

This is a great opportunity for someone with online fulfilment or warehouse experience who is ready to take on greater responsibility and play a key role in the smooth running of a busy eCommerce operation.

You'll work closely with our Online Manager, Online Assistants, Warehouse, Customer Care, Finance and broader management teams, giving you exposure to multiple areas of the business.

If you're organised, energetic, enjoy working as part of a team and take pride in getting customer orders out accurately and on time, we'd love to hear from you.

Apply now to join the Alfresco Emporium team.

Please note: only successful candidates will be contacted.