Job Description

Embark on a rewarding career with Sobeys Inc., celebrated among Canada’s Top 100 employers where your unique contributions drive success.

Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment? We are currently seeking a dedicated Online Specialty Ordering Representative to join our team at the Sobeys Corporate Office in Victoria or Calgary. Reporting to the Manager, National Online Specialty Ordering, you will be responsible for taking, managing, and executing online orders from our retail customers, ensuring their satisfaction, and maintaining our “customers & stores first” commitment to quality products and customer service.

Online Specialty Ordering operates seven (7) days per week 8:00 am - 4:00pm.

This is a Permanent Part-Time role.

Responsibilities:

• Support a culture of inclusion for our employees, customers & teammates.

• Deliver a compelling customer care experience representing Thrifty Foods, Sobeys & Safeway brand, being respectful to our customers and solving any order related customer problems.

• De-escalate any continuous situations through understanding, empathy, and empowerment.

• Keep Leadership team informed of any emerging trends and potential escalations.

• Follow the guidelines outlined in training.

• Be a subject matter expert to assigned product categories – floral & entertaining.

• Meet or exceed, established key performance metrics.

• Maintain a professional communication style when engaging with customers, reflecting a "customer first" attitude.

• Develop strong working relationships with stores and other departments within the company.

Requirements:

• Excellent communication skills and ability to build meaningful team relationships to drive results.

• Adaptable and open to coaching

• Digital Competence; confidence in using basic software applications & troubleshooting.

• Proven customer service support skills, ideally with related experience.

• Strong organization and problem-solving skills with the ability to multi-task

• Proven time management skills, ability to work to deadlines with strong attention to detail.

• Ability to communicate effectively with employees at all levels of the organization.

• General knowledge and processes of a support center

This is an outstanding opportunity to join a leading Canadian company with a clear vision and focus.  If you feel that this describes the kind of work you want to do, and you are excited about what Sobeys has to offer, then we look forward to reviewing your application. Please take the time to ensure your profile shows us why you’re the most qualified applicant for the role.

Sobeys offers our employees many valuable benefits such as:

• Growing organization

• Competitive salary

• Flexible health and dental benefits plan (eligible employees)

• Ongoing Training & Development Opportunity for internal mobility to other departments and/or promotions (for employees who are strong performers)

Who we are
Sobeys is one of Canada’s leading grocery retailers, with more than 1,600 stores across all 10 provinces and banners including Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, and Lawtons Drug Stores. Our 128,000 teammates and franchise affiliates are passionate about delivering great food and exceptional experiences to our customers and communities.
Learn more about our story and culture:
Who We Are | Why Work With Us
Total Rewards
We offer a Total Rewards package designed to support teammates at work and in life. Depending on role and eligibility, teammates may receive health and dental benefits, retirement and savings programs including an Employee Share Ownership Plan, a 10% in-store discount at participating banners, virtual healthcare and an Employee and Family Assistance Program, learning and development opportunities, parental leave top-up, and paid vacation.
Sobeys is committed to providing a compensation structure that is flexible, equitable and competitive in the market to enable performance and growth. To learn more about this opportunity including the expected range of compensation in accordance with Pay Transparency Legislation where required please click the “I’m interested” or "Apply" button above. Individual compensation is determined based on qualifications, experience, and internal equity within the range provided.
Additional Information
External websites may share our organization's job postings which includes compensation information based on similar roles and market benchmarks. These figures are provided for general comparison purposes only and are not issued or verified by our organization.
We may use Artificial Intelligence (AI) tools to support efficiencies in the candidate screening, assessment, and recruitment processes. These AI tools do not make hiring decisions on behalf of the Company. Hiring decisions are made by our Hiring Teams.
Sobeys is committed to creating accessible and inclusive hiring processes. We will work with applicants requesting accommodation at any stage of the recruitment process.
Please note: Successful candidates will be required to provide documentation to prove their legal ability to work in the position during the onboarding process. Documentation will be assessed by the employer prior to commencement of work.