Levin Furniture & Mattress

Online Sales Support Representative

Levin Furniture & Mattress  •  $16/hr  •  Ohio (Onsite)  •  2 hours ago
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Job Description

Love Helping People? We've Got the Perfect Job for You!

Are you a detail detective who catches mistakes before anyone else? Do you enjoy helping customers, solving problems, and keeping things organized? If so, we'd love to meet you!

As our Online sales support representative, you'll be the behind-the-scenes hero who helps ensure our customers have an amazing online shopping experience from click to delivery. You'll work with customer orders, payments, scheduling, fraud prevention, chat support, and more, all while helping keep our online business running smoothly.

This position is on-site at a Levin Store near you!

Pay Rate: $16/hr

What We Offer

  • On the job training
  • Great Benefits Package
  • Medical, Dental Vision and Life Insurance, 401K with a company match, Paid Time Off, Holiday Pay, Discount on merchandise, and more!

What You'll Do

Be the Online Order Expert

  • Review website orders to ensure everything is accurate and ready to go.
  • Compare online orders with our internal systems and make corrections when needed.
  • Track direct ship orders and monitor shipping updates.
  • Fulfill completed online orders and help ensure financing partners receive the information they need.

Manage Payments Like a Pro

  • Process customer payments and refunds accurately and efficiently.
  • Balance accounts and reconcile transactions throughout the day.
  • Investigate discrepancies and solve payment-related issues.

Protect Our Business

  • Review suspicious online transactions and identify potential fraud.
  • Help safeguard customers and company revenue by investigating unusual activity.

Deliver Outstanding Customer Service

  • Answer incoming calls, emails, website chats, and customer inquiries.
  • Help customers with questions regarding orders, deliveries, financing, and account information.
  • Schedule delivery, pickup, and service appointments.
  • Make every customer interaction friendly, professional, and memorable.

Support Our Team

  • Work closely with store associates, delivery teams, financing partners, and customers.
  • Assist with administrative and clerical duties as needed.
  • Keep records accurate and organized to support a fast-paced operation.
Levin Furniture & Mattress

About Levin Furniture & Mattress

Levin Furniture & Mattress has a long history of supporting the communities in which we work and live. With furniture and mattress stores in the Pittsburgh and Cleveland areas, we offer a wide range of home furnishings and accessories that meet the needs of today’s customers.

Our success is driven by the commitment of our associates to provide customers with a great experience from the moment they enter our showroom to the time their furniture is delivered. We are proud to be recognized by our customers as the top Pittsburgh Furniture store.

It is our goal to make furniture and mattress shopping an exciting and positive experience. Please feel free to stop by our PA and Ohio furniture showrooms. We will be happy to assist you and answer your questions. If you need assistance, feel free to reach out to us at customerinquiry@levinfurniture.com.

Pittsburgh Furniture Stores (and surrounding areas): Monroeville, Wexford, Curry Hollow (Pleasant Hills), South Hills (McMurray), Robinson (The Pointe), Mt. Pleasant, Greensburg, State College and Altoona.

Pittsburgh Mattress Stores (and surrounding areas): Butler, Cranberry, Washington, Mt Lebanon, Robinson and Shadyside.

Cleveland Furniture Stores (and surrounding areas): Oakwood Village, Mentor, Middleburg, Canton, Avon and Niles.

Cleveland Mattress Stores (and surrounding areas): Mayfield Heights, Stow, and Strongsville.

Robert Levin along with brothers John and Matt Schultz, co-CEO's, lead the company. The Schultz brothers also own and operate John V Schultz Furniture in Erie, PA as well as Ashley Homestores in Erie, Pittsburgh and Youngstown, OH markets.

Industry
Retail & Ecommerce
Company Size
501-1,000 employees
Headquarters
Smithton, Pa
Year Founded
1920
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