Job Description

Job Title: Customer Outreach Specialist

Location: Coconut Creek, Florida

Schedule: Full Time; onsite; Weekend rotation required

Pay: $20/hour +commission

Build what's next at Minto

Working at Minto means being part of something bigger—where your career is built on purpose, progress, and possibility. Here, employees aren’t just valued—they’re celebrated through peer-to-peer recognition, team events, and a culture that feels like family while honoring every individual’s voice.

From day one, we've got you covered

From your very first day at Minto, you'll have access to a rewarding and supportive package designed to help you thrive:

• Competitive compensation with performance-based annual bonus

• Healthcare benefits available within 1 month, plus 401K matching, and parental leave

• Paid time off program to support your future and recharge

• Peer-to-peer recognition platform that celebrates your contributions

• Professional development and learning support to fuel your growth

• Exciting career paths across a dynamic and purpose-driven organization

Your place in our story

We are looking for a service-driven professional who will create welcoming experiences for clients and homeowners. You will proactively engage customers, build rapport, and guide them through Minto’s communities and products with confidence—driving qualified leads to our onsite locations and exceeding satisfaction goals. Your role is key to maintaining a positive home-buying journey for every customer.

Here’s how you’ll contribute

• Provide outstanding customer service and ensure timely follow-up.

• Professionally communicate via phone, email, and in person with customers, staff, and vendors.

• Convert phone and online leads into onsite appointments and traffic.

• Coordinate smooth handoffs between outreach and onsite sales teams.

• Follow up within 24–48 hours after visits for additional appointments.

• Maintain engagement through proactive communication and accurate CRM documentation.

• Track appointments and sales logs for reporting.

• Maintain current knowledge of communities, products, plans and industry competitors.

• Support company events, grand openings, and broker functions.

• Be proactive in approach and execution of daily tasks to ensure customer engagement and process efficiency.

• Uphold positive attitude, professionalism, and compliance with company processes.

What you bring to the team

Here’s what will help you stand out. And even if you don’t tick every box—we believe in your potential and are here to support your growth.

• Active real estate license within FL and SC within 90 days of employment.

• High school diploma or equivalent (associate degree preferred).

• 1–3 years of experience in customer service or new home sales.

• Strong verbal and written communication skills, and ability to engage confidently.

• Proficiency in computer applications (Excel, Word, Outlook) and CRM data entry.

• Strong commitment to data accuracy, CRM discipline, and compliance with established procedures.

• Excellent interpersonal skills, organization, prioritization, and problem-solving.

• Ability to maintain confidentiality and work productively under time constraints.

• Results-driven with a strong desire to exceed performance expectations.

• Self-motivated with a strong sense of initiative.

• Receptive to coaching and able to consistently apply feedback.

• Open weekend availability.

• Flexibility to travel occasionally for training or work events.

Ready to build your future with us?

Whether you're just starting out or looking to take the next step, Minto offers the mentorship, resources, and opportunities to grow a meaningful career. With competitive rewards and a strong commitment to well-being, we empower you to thrive—professionally and personally.

Join a team where your growth, purpose, and potential are celebrated. Let’s create something meaningful—together.

About Minto

Our mission to build vibrant communities begins with the people who make it all possible—our employees. We’re proud of our 70-year legacy and dedicated to delivering more—more growth, more purpose, and more impact—for our employees, homeowners, and the neighborhoods we serve.

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Please note, Minto USA participates in E-Verify. To learn more, please view the E-Verify Participation and Right to Work posters. Minto does not accept any speculative or unsolicited CV’s that have been sent to our internal recruitment team or hiring managers from agencies outside of our preferred supplier list. Any speculative or unsolicited CV’s will be treated as a direct application. This role may involve the use of artificial intelligence tools to support and enhance the recruitment process. This posting reflects an existing vacancy within our organization. Minto is an equal opportunity employer committed to cultivating an inclusive and accessible workplace. We strive to build a team that reflects the diverse communities we serve, including individuals with disabilities. If you require accommodation or support at any stage of the recruitment and selection process, we’ll work with you to ensure your needs are met. To request accommodation, please contact us at hrrecruitment@minto.com

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