Unison Group

Online Operations Manager

Unison Group  •  Kuala Lumpur, MY (Onsite)  •  29 days ago
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Job Description

About EPOS

Backed by Ant International (a global leader in digital payments, digitisation, and financial technology solutions), EPOS is a leading Point-of-Sale (POS) digital solutions provider.

Supporting Ant International's mission to empower SMEs, EPOS serves as the central hub of its global merchant payment services provider, Antom, delivering integrated O2O digital, payment, and banking solutions to SMEs worldwide—empowering Every Point Of Success in their business growth.

With a growing presence across Southeast Asia, we’re looking for passionate individuals to join our diverse and driven teams. Be part of our journey as we expand to create meaningful, impactful changes for businesses around the world.

We are looking for a highly driven Online Operations Manager to lead EPOS’s online commerce growth across marketplaces and digital channels. This role will own day-to-day performance of platforms such as Shopee, Lazada, TikTok Shop and future online channels, while leveraging AI tools and automation to scale operations efficiently.

The ideal candidate comes from strong marketplace backgrounds such as Shopee, Lazada, TikTok Shop, or fast-growing eCommerce brands.

Key Responsibilities

Commercial Growth & Performance

  • Own monthly revenue, traffic, conversion and profitability targets across online channels
  • Plan and execute platform campaigns (9.9, 10.10, 11.11 etc.)
  • Improve AOV, repeat purchase and category growth

Marketplace Operations

  • Ensure accurate listings, pricing, promotions and stock availability
  • Manage platform health metrics, seller performance and customer ratings
  • Optimize store merchandising and product discoverability

Data & Reporting

  • Build daily / weekly dashboards for sales and channel performance
  • Analyse traffic sources, SKU movement, campaign ROI and competitor actions
  • Provide insights and action plans to management

AI & Automation

  • Introduce AI tools to improve operations productivity
  • Automate reporting workflows and repetitive tasks
  • Implement AI chat support / content generation / forecasting where relevant

Cross Functional Collaboration

  • Work closely with supply chain, customer service, finance, marketing and product teams
  • Ensure smooth execution of campaigns and fulfilment readiness

Requirements

  • 5+ years experience in eCommerce / Marketplace Operations
  • Strong commercial mindset with proven sales growth track record
  • Data-driven and comfortable with Excel / BI dashboards
  • Fast-moving, entrepreneurial mindset
  • Strong stakeholder management skills
Unison Group

About Unison Group

Unison Consulting was launched in Singapore on September 2012, the hub of the financial industry, with innovative visions in the technocratic arena. We are a boutique next-generation Technology Company with strong business-interests in Liquidity risk, Market Risk, Credit Risk and Regulatory Compliance.

Unison provides technology consulting and services to implement Risk Management and Risk Analytics System for Financial Institutions. Our services suite comprises of Techno-Functional consulting, systems integration, Business Intelligence, information management, and custom development of IT solutions, plus project management expertise for financial institutions.

We have expertise in latest cutting edge technology to achieve better total cost of ownership. Through our qualified professionals, we assist you drive your unique risk management strategies, whether that means efficient monitoring, improving risk appetite of the financial institutions, complying with regulations, or capturing growth opportunities through innovation, this is what maximizes your decision taking potential. At Unison Consulting, we view clients as partners, and our success is only measured by the success of our partners. So we put it all on the table in order to exceed expectations.

Our staff consists of young, energetic and innovative consultants who are never afraid to challenge the conventions and push the boundaries in an effort to help our clients. For every project, no matter how large or how small, we strive to not only meet your needs, but deliver a showcase in your field.

Industry
IT & Software
Company Size
51-200 employees
Headquarters
Unknown
Year Founded
2012
Website
com.sg
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