Kia ora!
Are you the person who can bring customers, suppliers, technology and internal teams together to deliver a smooth online experience?
Tandem Travel is looking for an Online Delivery Specialist to lead the delivery of online travel solutions for our corporate customers. This is a hands-on coordination and delivery role, focused on getting customers successfully implemented, confident at go-live and continuing to get value from their online booking tools and digital solutions.
You’ll be the person keeping online implementations moving. You’ll work with customers, Account Managers, Operations teams, Digital teams and technology suppliers to understand requirements, manage delivery plans, coordinate testing and training and resolve issues before they become blockers.
This role will suit someone who enjoys structure, customer engagement and problem-solving. You will need to be confident working with digital systems, asking the right questions, managing stakeholders and keeping delivery on track.
About the role
What we’re looking for
If you meet the majority of the criteria and are excited by the opportunity, we’d love to hear from you.
Why join Air New Zealand?
We want our people to live their best lives and access great benefits that support their lives outside work.
Ready for take-off?
If you're passionate about delivering exceptional customer experiences through digital solutions and enjoy bringing people, technology, and process together to achieve meaningful outcomes, this could be your next opportunity. Join a team that values innovation, collaboration, and continuous improvement while helping customers unlock the full value of their travel programme.
Applications close Sunday, 28th June
At Air New Zealand, we are proudly committed to diversity, equity and inclusion and believe in creating a truly inclusive workplace where everyone can be themselves and thrive. Our people are our greatest asset – because while everything else we do in our operation can be replicated by our competitors, it is our people that truly set us apart. We are firm believers in celebrating the differences and diversity of thought our people bring to their roles. We encourage candidates from diverse backgrounds, including those with a disability, additional health and mental health needs, and/or are neurodiverse to apply for our roles.
If you have encountered any accessibility barriers and require further information or reasonable accommodations to our recruitment process, please reach out to the recruiter listed on this job advert so they are able to support you to freely participate equitably in our recruitment and selection process.
Whāia te pae tawhiti kia tata. Ko te pae tata whakamaua, kia tina.
"Seek to bring distant horizons closer. Once near, seize them and make them your reality."
Kia Ora, Ni Hao, Gidday, konnichiwa, Talofa, Bula, Hello and Welcome to Air New Zealand, your journey starts here.
Air New Zealand is one of the world's leading airlines, known around the world, not just for our name and our innovation but also for our reputation. We are recognised as "New Zealand's Most Reputable Organisation" for our strong leadership, customer service orientation, innovation, brand, corporate values, and our role as a strong ambassador for New Zealand. Each year we make sure our passengers who fly to, from and within New Zealand enjoy our uniquely Kiwi way of doing things.
At Air New Zealand, we are all about people. Ambitious, helpful, proud, down-to-earth, caring people, who look after the needs of more than 13 million people every year. We look at ways of making the experience better for our customers and allowing people to experience our New Zealand.
Our people drive us to be among the world's best, frequently winning awards in all aspects of our operations, testament to the Air New Zealanders living this culture daily, in the way they deliver customer experience. Whilst it's led from the top, it is delivered by thousands of people, constantly doing things that make a big difference!
