Job Description

Online Counsellor - Cancer Hub

Join Canteen and help young people affected by cancer in a caring and compassionate team culture

• Bring your specialist skills in counselling to a leading not-for-profit and love what you do!
• Can be based in either Perth, Melbourne, Sydney, Brisbane, Adelaide or Hobart.
• Permanent, part-time position (0.8 FTE).
• $100,000 (FTE) + super and benefits.

Canteen and Cancer Hub acknowledge Aboriginal and Torres Strait Islander peoples as Australia’s First Peoples and sovereign custodians of this land. We pay our respects to Elders past, present and emerging. Aboriginal and Torres Strait Islander people are strongly encouraged to apply.

Canteen and Cancer Hub have developed a Culturally Responsive Framework which identifies how Canteen and Cancer Hub work with Aboriginal and Torres Strait islander children, young people and their families. For more information, please see here www.canteen.org.au/about-us/reconciliation/culturally-responsive-framework.

About us

Canteen is dedicated to supporting young people and their families affected by cancer. Founded by young cancer patients, our mission is to provide essential programs, services, and resources that positively impact the lives of 12–25-year-olds facing their own diagnosis, dealing with a close family member's cancer, or grieving the loss of a loved one. We believe in the transformative power of our team, and together, we aim to make a meaningful difference in the lives of those we serve.

Canteen, Camp Quality and Redkite are working together to provide Cancer Hub – a digital hub to help families impacted by cancer more easily access the practical and emotional support they need, when they need it.

Online Support is one service offered by Cancer Hub. The primary focus is to provide digital therapeutic, evidence-based interventions to young people aged 12-25, and to parents/carers of children and young people aged 0-25, with a cancer experience; and to moderate and develop online community Canteen Connect.

Online Counsellors (OCs) are social workers, psychologists and counsellors who specialise in the delivery of digital counselling via telephone, video and webchat for young people and parents/carers. They also participate in ensuring our online communities are safe, inclusive spaces that facilitate peer connection and access to information and support.

Online Counsellors work rostered shifts to cover the set opening hours of our ad-hoc chat and booked appointment service. OCs can be located across Australia (based at a Canteen office) but can work from home for some shifts during the week. They report to the Team Leader Online Support, as well as being supported by the Head of Cancer Hub, other Hub Team Leaders, and a Practice Lead.

About our benefits

We connect, we empower, we challenge, and we are real. These values ground the way we work at Canteen and Cancer Hub, and underpin a culture that brings people together, collectively, in an inspiring and positive way. Being a part of our team offers you a rewarding, purposeful and genuine experience, with endless opportunities. Find out more on our LinkedIn Life Page.

• Base Salary + Superannuation + Not-For-Profit Salary Packaging (up to $15,900 of your salary tax-free).
• 5 Weeks Annual Leave.
• Learning & Development opportunities.

About our role

• Deliver Online Counselling Provide high quality, evidence-based digital counselling support primarily to young people aged 12-25, and parents/carers/kin who have children aged 0-25.
• Team Collaboration and Program Development Collaborate and consult with peers/across Cancer Hub/Canteen/Alliance; sharing practice through teaching and learning opportunities; contributing to team projects and overall development of the service.
• Stakeholder Engagement Work collaboratively with all services under Cancer Hub as well as Alliance Partners, and other external stakeholders to ensure young people and families receive access to the supports that best meet their needs.
• Online Community Development Support the growth and development of online community, Canteen Connect. This includes participation in moderation, care coordination, generation of content, and supporting consumer engagement.
• Group Programs Facilitate evidence-based, digital group interventions to young people and parents/carers that include psychoeducation, therapeutic content, expression and peer support.

About You

• Tertiary qualifications in psychology, counselling or social work that provide eligibility for registration per below (usually Bachelor level and above).
• Hold or be eligible to obtain accreditation, membership or licensing from the Australian Health Practitioner Regulation Authority (AHPRA), the Australian Association of Social Workers (AASW), The Australian Counselling Association (ACA), The Psychotherapy and Counselling Federation of Australia (PACFA), The Australian Psychology Society (APS) or equivalent national registering body.
• Minimum 2 years’ experience in the clinical setting and/or counselling service using evidence-based interventions (eg SFT, MI, ACT, Narrative). Telehealth counselling experience preferred.
• Experience working with young people and their families, demonstrated knowledge of youth-informed practice.
• Experience working with parents and carers of children and adolescents.
• Current Working with Children Check and willingness to undergo National Criminal History Police Clearance.
• Demonstrated ability to maintain professional administrative responsibilities such as case notes, report writing, data entry, responding to and following up client correspondence.
• Experience with working within multi-disciplinary teams, liaising with staff from different departments and organisations (internal or external) and working within a remote team
• Demonstrated experience, confidence using and ability to learn web-based technology for the purposes of digital counselling and delivery of Online Health Communities
• Demonstrated computer literacy and an ability to navigate numerous IT systems.
• Flexibility to travel interstate if, and when required.

Due to the nature of Canteen and Cancer Hub’s work, you will be required to (very) occasionally work weekends and evenings. Advance notice will be given when this is the case, and Canteen does have a Time off in Lieu policy for taking leave as agreed with the supervising manager.  

Applications close on 8 June 2026. If you’re passionate about what you do and are ready to make a difference, apply now with your Resum and Cover letter outlining your relevant experience. We’ll review applications regularly. Only those selected for an interview will be contacted.

Employment Expectations

To ensure an ongoing commitment to the success of Canteen, all applications must be able to:

• Successfully complete and maintain a current National Police Check and Working with Child Check relevant to the individual’s state jurisdiction.
• Undergo an extensive screening process prior to appointment to guarantee the safety of all Canteen’s stakeholders.
• Provide at least two direct referees to ensure a successful reference check is completed.
• Provide relevant copies of professional qualification/s stated on the application.