Job Description

This is a highly hands-on role for someone who thrives in fast-paced environments, takes ownership without waiting for direction, and enjoys keeping multiple moving pieces aligned and progressing. The role would focus on coordinating and optimizing the retailer's online operations, ensuring a seamless customer experience across the sports division omni-channel and driving online sales performance.

Omni Merchandising & Content Execution

• Lead the end-to-end digital merchandising process to ensure products are accurately represented and launched on time across online platforms.
• Drive content quality, product readiness, and launch execution to deliver an exceptional customer experience.

Operational Excellence

• Oversee omni operational processes, ensuring seamless coordination of samples, systems, and stock readiness.
• Maintain efficient workflows and strong adherence to cross-functional service standards.

Campaign & Trading Delivery

• Execute digital campaigns, promotions, and key trading events in alignment with business and brand priorities.
• Ensure online platforms are optimized to support trading performance and customer engagement.

Cross-Functional Collaboration

• Partner with Buying, Planning, Marketing, Studio, Operations, and Bash teams to drive executional excellence.
• Resolve operational challenges and align stakeholders to achieve omni objectives.

Performance & Continuous Improvement

• Monitor omni performance metrics and identify opportunities to improve efficiency, speed-to-market, and trading outcomes.
• Drive process improvements that enhance execution and customer experience.

People Leadership

• Lead, coach, and develop a high-performing team of Omni Merchants and Coordinators.
• Foster a culture of accountability, collaboration, and continuous learning.

• A Degree in Business, Retail Management, Marketing, or Commerce.
• 4–6 years' experience in a similar role working in retail or e-commerce operations, with at least 2+ years team leadership experience
• Experience in managing and coordinating multiple campaigns online
• Experience within a large retail or e-commerce environment.
• Experience coordinating online retail operations.
• Experience engaging with multiple stakeholders across business functions.
• Experience tracking and reporting on online business performance.
• Experience in omnichannel retail operations

Skills:

• Reporting: Being able to understand & interpret data.
• Attention To Detail: Always doing quality checks, in all areas.
• Technical Proficiency: Proficient in Microsoft and Google Suite with Asana, Slack and Monday.com
• Supplier Relationship Management: Maintain multi-brand relationships.
• Communication Skills: An excellent communicator who builds strong relationships with stakeholders and articulates ideas confidently.
• Organizational Excellence: Strong organizational skills with the ability to manage multiple deadlines and stakeholders simultaneously.
• Adaptable & Creative: Thrives in fast-paced environments, thinks creatively, and generates innovative solutions.

Behaviours:

• Ensures Accountability - takes accountability and ensures others are held to account on agreed upon performance targets
• Builds Effective Teams - forms, develops and leads a group of individuals toward the achievement of a common team objective
• Business Insight - applies market and business insights in order to drive organisational objectives
• Strategic Mindset - thinks and plans strategically, focusing on the long-term goals and objectives of the organisation
• Communicates Effectively - conveys information and communicates ideas in a clear, concise and impactful manner
• Cultivates Innovation - creates an environment that fosters and nurtures a culture of creativity which drives success
• Manages Complexity - interprets and simplifies complex and contradictory information when resolving organisational problems
• Organizational savvy - understands and navigates dynamics created by processes, systems, and people
• Strategic Mindset - thinks and plans strategically, focusing on the long-term goals and objectives of the organisation

Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act.

Who we are is because of our people. They are our greatest asset. TFG is an internationally diversified retail portfolio of 34 speciality lifestyle and apparel brands that Inspire our Customers to live their Best Lives and are woven into the lives of millions. Our vision is to create the most remarkable omnichannel experiences for our customers. TFG is more than a workplace, it's a launchpad for your growth. Join us and explore endless growth opportunities across our diverse brands. We’re a purpose-led business, and on this team, you’ll share the pride of making an impact across a whole industry.

We’re the designers, the makers, the shakers and the teams behind the scenes.

Are you with us?