Job Description

POSITION SUMMARY:

The Online Boat Sales Consultant performs various selling and customer service activities to assist boat and ATV customers in making informed buying decisions. This individual answers incoming calls, email and website sales requests from our White River Marine Group websites. This individual also facilitates product sales between manufacturing locations and company-owned or independent dealers.

ESSENTIAL FUNCTIONS:

• Provides industry leading customer service in all communications to promote a pleasant and productive shopping experience for all customers.
• Answers incoming sales request using phone or web applications and responds to requests in a timely manner.
• Communicates with potential customers to determine their boating and/or ATV needs and provides information necessary to allow the customer to make an informed buying decision.
• Coordinates approved sale to customers’ preferred delivering dealerships.
• Remits club card sales for participating dealerships during sale events.
• Develops and tracks application status post submission and delivery.
• Maintains current product knowledge by using available resources (i.e., product brochures, internet, and product information training meetings).
• Maintains awareness of advertised items, current pricing structures and promotions.
• Remains current on and adheres to all selling skills training and direction.
• Assists in obtaining credit application and/or cash sales.
• Maintains complete confidentiality of all sensitive and personal information.
• Accurately completes all necessary paperwork required within the selling process.
• ALL OTHER DUTIES AS ASSIGNED

EXPERIENCE/QUALIFICATIONS:

• Minimum Degree Required: High School Diploma or Equivalent
• Preferred Degree: Associate Degree in Business
• Years of experience: 1-2 years sales experience, preferred

KNOWLEDGE, SKILLS, AND ABILITY:

• Ability to multi-task over various communication platforms
• Good time management skills
• Great verbal and written communication skills
• Customer service skills
• Ability to calculate figures such as discounts and percentages
• Ability to operate computer and various software applications (e.g., Microsoft Office Suite)

TRAVEL REQUIREMENTS:

• N/A

PHYSICAL REQUIREMENTS:

• Regular computer work and sitting

INDEPENDENT JUDGEMENT:

• Performs tasks and duties under general supervision, using established procedures and innovation. Chooses from limited alternatives to resolve problems. Occasional independent judgment is required to complete work assignments. Often makes recommendations to work procedures, policies, and practices.

Full Time Benefits Summary:

Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!

• Medical
• Dental
• Vision
• Health Savings Account
• Flexible Spending Account
• Voluntary benefits
• 401k Retirement Savings
• Paid holidays
• Paid vacation
• Paid sick time
• Bass Pro Cares Fund
• And more!

We will be accepting applications on an ongoing basis.

Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.

Reasonable Accommodations

Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.

If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at hrcompliance@basspro.com.

White River Marine Group