Job Description

About Shore360:

Shore360 is a 100% Australian-owned BP firm based in the Philippines, providing customized staffing and administrative support for international companies, handling recruitment, HR, IT, and office facilities so clients can focus on core business, offering transparent pricing, dedicated teams, and flexible setups.

Online Assisted Sales Representative

Are you passionate about sales and delivering exceptional customer experiences? We're looking for an enthusiastic and results-driven Online Assisted Sales Representative to join our growing team.

In this role, you'll engage with customers through chat, phone, and email, helping them find the right products while providing a seamless and personalized shopping experience. If you thrive in a fast-paced environment and enjoy turning conversations into sales opportunities, we'd love to hear from you!

• Engage with customers through online chat, phone calls, and email inquiries.
• Use a consultative sales approach to understand customer needs and recommend suitable products.
• Convert customer inquiries into sales opportunities through upselling, cross-selling, and product recommendations.
• Proactively follow up on quotations and potential sales opportunities.
• Assist customers with website navigation and troubleshooting inquiries.
• Deliver outstanding customer service and resolve customer concerns efficiently.
• Collaborate with internal teams, including After Sales and Customer Experience, to ensure customer satisfaction.
• Maintain accurate records and respond to customer tickets and requests promptly.
• Stay up to date with product knowledge, promotions, and industry trends.

What We're Looking For

• At least 1-2 years of experience in sales, customer service, or a similar role
• Strong communication and relationship-building skills.
• Proven ability to identify opportunities and convert inquiries into sales.
• Customer-focused mindset with excellent problem-solving skills.
• Strong organizational and time management abilities.
• Comfortable using technology and Microsoft Office applications.
• Experience in a retail environment is highly desirable.
• Experience using Zendesk or similar customer support platforms is an advantage.

Why Join Us?

• Be part of a collaborative and supportive team environment.
• Work with a company that values exceptional customer experiences.
• Opportunities for growth and development.
• Competitive salary and benefits package.

ShoreXtra Perks:

• HMO upon regularization
• 12 days paid leaves per year
• Free Parking & Shuttle
• Unlimited Barista Coffee all shift long
• Referral Incentives – Get rewarded for bringing top talent to the team via our referral program.
• Statutory Benefits: Maternity, Paternity, and Solo Parent Leaves, Magna Carta for Women, OT, and Premium Pays

Work Set-Up:

• On-site- Clark, Pampanga
• Shifting Schedule
• Full-time