An Online Account Manager provides technical guidance and training for clients utilizing GBS’ online benefit enrollment system. Ability to analyze processes and develop valid solutions to resolve complex issues required. A successful candidate will be able manage approx. 50 clients’ benefits administration through the online system.
Essential Duties & Responsibilities
• Solid understanding of benefit administration, enrollment process and payroll functionality
• Strong customer service skills; including identifying and understanding client’s needs, challenges and goals
• Answer client inquiries ranging from day-to-day questions to detailed complex integration issues
• Liaison with cross-function internal teams (including EDI, Implementation, Brokers, and Account Managers)
• Experience working with and developing strong relationships with client executives
Skills & Qualifications
• Ability to independently exercise sound judgment for defined job duties, obtain results, troubleshoot problems, and formulate solutions
• Self-starter, highly motivated, and hands on
• High attention to detail and accuracy
• Ability to multi task, prioritize and organize in a face paced environment
• Proven ability to work effectively alone and on a multi-disciplinary team
Education & Experience
• 1+ years working in customer service
• Strong work ethic
• Tech -savvy
• Excellent communication (written and oral) and presentation skills
•Excel skills required (formulas and v-lookup used daily)
• Prior BenAdmin system experience helpful
Ranked among the top three spots for growth due to acquisition in the property & casualty (P&C) space, Leavitt Group stands as one of the top privately held insurance brokerages nationwide. With an extensive network of 250+ locations across 28 states, Leavitt Group's agencies offer a distinctive advantage with local ownership, delivering a personalized and consultative approach to commercial insurance, employee benefits, and personal insurance needs. With over 70 years in the insurance industry, Leavitt Group brings national strength and local trust to the communities and clients they serve.
As one of the top privately-held insurance brokerages in the nation, we bring you the national resources, expertise, problem-solving skills, and key insurance company and underwriting relationships that will result in an effective risk management and employee benefits strategy.
Our agencies provide a broad range of insurance services, including:
- Business Insurance
- Group Employee Benefits
- Industry Programs
- Personal Insurance
To learn more about our company, visit www.leavitt.com.
