Job Description

Schedule

Full-Time: 40 hours/week

Monday-Friday 0730-1600 or 0800-1630; hours may vary

General Summary

Coordinates the oncology treatment scheduling process and manages the day-to-day activities of the overall treatment schedules. Facilitates the efficient and effective use of resources surrounding oncology treatment by accurate and timely scheduling of treatment modalities according to policies, procedures, and guidelines.

Duties and Responsibilities

Essential Functions:

• Supportive of meetings with a multidisciplinary team to increase efficiency of the oncology scheduling practices.
• Coordinates and manages the day-to-day activities of the oncology overall treatment schedules, including coordinating outpatient procedures.
• Coordinates and schedules oncology treatments and verifies authorization prior to scheduling.
• Facilitates creation of oncology schedules to maximize efficiency by scheduling physicians and treatments appropriately.
• Performs necessary conflict checks, consistently intercepts potential scheduling conflicts, and independently works to resolve them, collaborating with a multidisciplinary team as needed.
• Demonstrates a working knowledge of oncology treatment documentation, supply nomenclature, and inventory management.
• Exhibits excellent customer service while being able to multitask under pressure.
• Provides consistent high quality of service to patients, staff, physicians, physician offices and visitors.
• Makes, reschedules, and cancels appointments, understanding the unique scheduling needs in the department so that patient access is optimized.
• Provides feedback on workload, scheduling issues, and refinements to the management team on an ongoing basis.
• Acts as a liaison and resource for internal and external departments and staff for treatment scheduling.

Common Expectations:

• Always adheres to the Code of Conduct in all aspects of job performance.
• Maintains confidential information.
• Maintains professional growth and development.
• Provides outstanding service to all customers, fosters teamwork and practices fiscal responsibility through accurate scheduling processes.
• Participates in administrative staff meetings and attends other meetings as assigned.

Qualifications

Minimum Education:

• High School Diploma or GED Required

Work Experience:

• 1 year Of complex scheduling. Preferred

Knowledge, Skills, and Abilities:

• Medical terminology.
• Strong attention to detail.
• Excellent interpersonal skills.
• Effective written and oral skills in English.
• Computer literacy and ability to utilize applications including but not limited to EPIC, Excel, Lawson, and Microsoft Office.
• Competency in computer data entry/retrieval systems.
• Ability to maintain accuracy on a consistent basis

WellSpan Health’s vision is to reimagine healthcare through the delivery of comprehensive, equitable health and wellness solutions throughout our continuum of care. As an integrated delivery system focused on leading in value-based care, we encompass more than 2,300 employed providers, 250 locations, nine award-winning hospitals, home care and a behavioral health organization serving central Pennsylvania and northern Maryland. Our high-performing Medicare Accountable Care Organization (ACO) is the region’s largest and one of the best in the nation. With a team 23,000 strong, WellSpan experts provide a range of services, from wellness and employer services solutions to advanced care for complex medical and behavioral conditions. Our clinically integrated network of 3,000 aligned physicians and advanced practice providers is dedicated to providing the highest quality and safety, inspiring our patients and communities to be their healthiest.