Oncology Service Agent - Durban
About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.
About Discovery Care
Discovery Care, a subsidiary of Discovery Health, comprises of several specialized clinical areas with segmented teams. The Chronic and PMB Management team handles the processing of Chronic and Prescribed Minimum Benefit requests and manages escalated clinical queries. The HIV/Oncology and In-Hospital Case Management teams review clinical cases specific to their areas of expertise. The High Touch team provides hands-on services and resolves escalated queries for sensitive cases. Additionally, the Hospital Benefit Specialists, as part of field force, are responsible for real-time risk management and the Care Coordination Services manages the Managed Care programs.
Key Purpose:
Dealing with all benefit and claims queries related to Oncology.
Key Outputs:
The successful applicant will be responsible for but not limited to the following job functions:
Competencies:
The successful candidate must demonstrate the following competencies:
Role Specific Behaviours
☒Ensures accountability.
☒Action oriented
☒Manages ambiguity.
☐Attracts top talent.
☒Business insight
☒Collaborates
☒Communicates effectively.
☒Manages complexity.
☒Manages conflict.
☒Courage
☒Customer focus
☒Decision quality
☐Develops talent
☐Values differences
☐Directs work.
☐Drives engagement
☐Financial acumen
☐Global perspective
☒Cultivates innovation.
☒Interpersonal savvy
☒Builds networks.
☒Nimble learning
☒Organizational savvy
☒Persuades
☒Plans and aligns.
☒Being resilient
☒Resourcefulness
☐Drives results
☒Demonstrates self-awareness.
☒Self-development
☒Situational adaptability
☐Balances stakeholders
☐Strategic mindset
☐Builds effective teams.
☐Tech savvy
☐Instils trust.
☐Drives vision and purpose
☐Optimizes work processes
Education and Experience:
The following requirements are essential:
The following are advantageous
Personal Attributes or Competency Profile
The Discovery Person
EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Imagine a world where people live healthier, more enhanced and protected lives… A world in which each organisation is a powerful influencer and responsible corporate citizen, committed to being a force for social good. As a leading innovator in healthcare, wellness, insurance, investments, financial and life planning, Discovery works ceaselessly to make this vision a reality.
Fuelled by our passion for enhancing lives and our desire to innovate, Discovery consistently sets global standards, creating shared value through shared intellectual capital. A testament to this is our Vitality programme, which is both a platform to incentivise people to live healthier lives as well as a channel through which shared value is delivered.
We are a proudly South African-born, global company with health, life and short term insurance operations in South Africa and the United Kingdom, and a presence in Germany, France, the United States, Canada, Australia, Singapore, Hong Kong, Philippines, Thailand, Malaysia, China and Japan through our Global Vitality Network. We uphold our promise of shared value by being a positive disruptor that focusses on bringing about sustainable change in the lives of the people and communities we serve across the globe.
Our Vitality Shared-Value Insurance model has received international recognition, including being ranked 17th in Fortune’s index of 51 companies “changing the world” in August 2015, and named a leading health innovator at the World Economic Forum in January 2017.
Our values of leadership, honesty, innovation and fairness act as our compass, directing our business practices to take advantage of every opportunity while looking for ways to dazzle clients.
With an unwavering commitment to being the best shared value insurance organisation in the world, Discovery is a powerful force for social good.
