Job Description

Key Accountabilities

Clinical Operations Management

• Oversee day-to-day oncology services

• Optimise patient flow, scheduling, and capacity utilisation

Quality, Safety & Compliance

• Ensure adherence to clinical standards and guidelines

• Maintain regulatory compliance

• Monitor patient safety indicators and incident reporting

• Drive continuous quality improvement initiatives

Business Development & Service Growth

• Develop and execute oncology growth strategies

• Expand service offerings (new treatments, technologies, subspecialties)

• Identify and develop new revenue streams

• Support medical tourism and international patient programs

Referral & Partnership Development

• Build strong referral networks with physicians and clinics

• Develop partnerships with corporates, insurers, and pharma companies and charities

• Strengthen relationships with key stakeholders and community providers

Financial Performance Management

• Manage departmental budget and P&L

• Monitor revenue, costs, and profitability

• Optimise use of high-cost drugs and equipment

• Implement cost-control and efficiency measures

Team Leadership & Workforce Management

• Lead and manage oncology staff (nurses, coordinators, admin)

• Ensure adequate staffing and skill mix

• Drive training, development, and performance management

• Foster a high-performance and patient-centered culture

Strategic Planning & Program Development

• Contribute to long-term oncology strategy

• Position the hospital as a center of excellence

• Support innovation, research, and clinical trials

• Introduce new technologies and digital solutions

Patient Experience & Outcomes

• Improve patient journey and satisfaction

• Reduce waiting times and treatment delays

• Ensure holistic and patient-centered care

• Monitor clinical outcomes and KPIs

Performance Monitoring & Reporting

• Track and report on:

  • Patient volumes

  • Treatment cycles

  • Revenue and growth trends

  • Quality and safety indicators

• Use data to drive decision-making and improvements

Key Accountabilities

Clinical Operations Management

• Oversee day-to-day oncology services

• Optimise patient flow, scheduling, and capacity utilisation

Quality, Safety & Compliance

• Ensure adherence to clinical standards and guidelines

• Maintain regulatory compliance

• Monitor patient safety indicators and incident reporting

• Drive continuous quality improvement initiatives

Business Development & Service Growth

• Develop and execute oncology growth strategies

• Expand service offerings (new treatments, technologies, subspecialties)

• Identify and develop new revenue streams

• Support medical tourism and international patient programs

Referral & Partnership Development

• Build strong referral networks with physicians and clinics

• Develop partnerships with corporates, insurers, and pharma companies and charities

• Strengthen relationships with key stakeholders and community providers

Financial Performance Management

• Manage departmental budget and P&L

• Monitor revenue, costs, and profitability

• Optimise use of high-cost drugs and equipment

• Implement cost-control and efficiency measures

Team Leadership & Workforce Management

• Lead and manage oncology staff (nurses, coordinators, admin)

• Ensure adequate staffing and skill mix

• Drive training, development, and performance management

• Foster a high-performance and patient-centered culture

Strategic Planning & Program Development

• Contribute to long-term oncology strategy

• Position the hospital as a center of excellence

• Support innovation, research, and clinical trials

• Introduce new technologies and digital solutions

Patient Experience & Outcomes

• Improve patient journey and satisfaction

• Reduce waiting times and treatment delays

• Ensure holistic and patient-centered care

• Monitor clinical outcomes and KPIs

Performance Monitoring & Reporting

• Track and report on:

  • Patient volumes

  • Treatment cycles

  • Revenue and growth trends

  • Quality and safety indicators

• Use data to drive decision-making and improvements

Minimum Qualification & Experiences

Bachelor’s Degree in:

• Healthcare Management

• Nursing / Pharmacy / Life Sciences

• Business Administration

Master’s Degree (Preferred):

• MBA (Healthcare / Hospital Management / Business Development)

• Master’s in Healthcare Administration (MHA)

Professional Certifications (Advantage):

• Oncology-related certifications

• Healthcare quality/accreditation (e.g., JCI, CPHQ)

• Project Management (PMP) or similar

Competencies

Leadership

Level

Clinical & Operational Excellence

Proficient

Business Acumen & Commercial Orientation

Proficient

Strategic Thinking

Proficient

Financial Management

Proficient

Relationship & Stakeholder Management

Proficient

Leadership & People Management

Proficient

Quality & Patient-Centered Focus

Proficient

Analytical & Data-Driven Decision Making

Proficient