The Oncology Financial Navigator will be responsible for assisting patients with the cost of their oncology treatment, and helping patients understand their own insurance benefits. The Oncology Financial Navigator will be responsible for working with the Epic team to create necessary reports, and developing standard work for identifying appropriate patients and tracking progress. Timely reporting on fiscal year and year-to-date progress will be required, and the Oncology Financial Navigator will be responsible for timely and appropriate communication with co-workers and patients.
Education
AA preferred, but will substitute 1-year related experience
Experience
1-2 years customer service experience in a medical field
Skills
• Skill in written and oral communication
• Skill in using computers and personal productivity applications
• Knowledge and understanding of third party insurers
• Knowledge and understanding of financial assistance, co-pay assistance, foundation assistance and free drug programs
• Skill in using effective customer service techniques
• Skill in data research, analysis and interpretation
Principal Duties and Responsibilities:
• Reviews daily schedule of patients to be seen to identify patients who may be in need of financial assistance
• Provides a timely response to patient questions
• Responds to all inquiries in a courteous, professional manner with a willingness to listen and understand the problem
• Responsible for educating patients and their families regarding insurance benefits, financial assistance, co-pay assistance, foundation assistance and free drug programs
• Relays information to other hospital personnel in the medical center that may be relevant to the patient’s care and financial needs
• Develops standard work to track co-pay assistance program enrollment and submission
• Submits claims to and applies payments from assistance programs to the patient’s correct account within Epic
• Relays information regarding payments from programs to the patient
• Meets patients as needed to discuss individual insurance coverage
• Pre-screens patients to determine if other financial resources are needed (plan coverage term limits, out of pocket deductibles, copays, etc.)
• Discusses available assistance options
• Refers patients to appropriate financial assistance programs; i.e. hospital, pharmaceutical, or professional societies (Leukemia and Lymphoma Society)
• Assists patients in applying for financial assistance programs
• Works closely with patients and providers to obtain the necessary information for enrollment in programs
• Communicates patient’s financial needs to appropriate staff across the care continuum
• Coordinates with Oncology Pharmacy regarding drug replacement
• Responsible for monthly and annual reporting of assistance obtained for patients within each area
Pay Range
$21.91 - $37.08
Final salary offer will be based on the candidate's qualifications, education, experience and alignment with our organizational needs.
Equal Employment Opportunity
GBMC HealthCare and its affiliates are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.
GBMC HealthCare, Inc. is a private, not-for-profit corporation that owns and operates Greater Baltimore Medical Center (GBMC), a regional community hospital in Towson, Maryland, two miles north of Baltimore City. GBMC HealthCare is comprised of GBMC, GBMC Health Partners, Greater Baltimore Health Alliance, the GBMC Foundation and Gilchrist. GBMC Health Partners is a collective of more than 300 primary care providers, specialists, advanced practice clinicians, and hundreds of support staff, all working together to care for our community. The GBMC Foundation coordinates fundraising for the healthcare network. Gilchrist is Maryland’s leading nonprofit provider of serious illness and end-of-life care.
The Mission of GBMC is to provide medical care and service of the highest quality to each patient and to educate the next generation of clinicians, leading to health, healing and hope for the community.
As our national healthcare system evolves, for GBMC to maintain its status as a provider of the highest quality medical care to our community, we must transform our philosophy and organizational structure, and develop a model system for delivering patient-centered care. We define patient-centered care as care that manages the patient's health effectively and efficiently while respecting the perspective and experience of the patient and the patient's family.
To every patient, every time, we will provide the care that we would want for our own loved ones!
