Job Description

Healthcare shouldn’t be something you worry about when it comes to taking care of your family.

That’s why when you join our team, your healthcare costs $0 out of your paycheck—and the same is true for your spouse and children.

No monthly premiums.
No deductibles.
No surprise medical bills.

Most team members avoid tens of thousands of dollars in healthcare costs compared to traditional health plans.

This isn’t a perk.
It’s part of our mission.

Who We Are

Redirect Health exists to make healthcare affordable for small businesses and people who can’t afford traditional employer insurance

We help real people navigate a system that is often confusing, expensive, and frustrating—and we do it with empathy, accountability, and simplicity.

If you want your work to matter to families every single day, you’ll find purpose here.

How We Work (Our Core Values in Action)

At Redirect Health, our values guide how we show up for each other, our clients, and our members.

We do our best work when we:

Obsess Over People
We are always helpful, friendly, and human.

Own It to Completion
If we take something on, we see it through.

Always Improve & Adapt
We learn quickly and adjust without ego.

Always Start with “Yes, We Can Help You”
We lead with solutions and figure out the rest.

Succeed as a Team
We win together through trust and collaboration.

Detest Waste & Unnecessary Complexity
We remove friction so we can focus on what truly helps people.

If these values resonate with you, you’ll feel at home here.

About This Role

The Oncology Coordinator exists to ensure our members with cancer feel fully supported, guided, and confident throughout their care journey.

In this role, you will:

• Serve as the dedicated advocate for members navigating oncology treatment
• Coordinate care across chemotherapy, radiation, and surgical oncology
• Ensure a seamless, supported experience for members and their families throughout the entire treatment process

This is a hands-on role for someone who:

• Is deeply compassionate and organized
• Communicates clearly and confidently with members and care teams
• Thrives in complex, high-impact situations where coordination and advocacy matter

What You’ll Do

In this role, you will:

Own: Coordination of oncology care, including scheduling and aligning chemotherapy, radiation, and surgical services

Support: Members and families by guiding them through treatment plans, answering questions, and ensuring nothing falls through the cracks

Collaborate with: Clinical care teams, providers, and internal departments to ensure a seamless, end-to-end care experience

Advocate for: Members financially and clinically by obtaining treatment details, verifying coverage, and helping identify resources to support their care

Ensure: Accurate documentation of all member interactions and treatment details within the EMR

Communicate: Continuously with members, providers, and internal teams to ensure care plans and protocols are followed

Contribute: As a flexible, positive team player aligned with Redirect Health’s mission

A strong performer in this role is known for:

• Creating a supportive, reassuring experience during highly sensitive moments
• Managing complex care coordination with precision and attention to detail
• Advocating effectively for both the clinical and financial needs of members
• Communicating clearly across multiple stakeholders while maintaining empathy

How Success Is Measured

Success in this role is measured by:

• Seamless coordination of oncology care across all treatment stages
• Accuracy and completeness of documentation in the EMR
• Member confidence, trust, and overall care experience
• Strong collaboration with clinical teams and internal partners
• Timely communication and follow-through on care plans

What We’re Looking For

We’re looking for someone who:

• 1–2 years of case management, customer service, or related experience (Required)
• 1–2+ years of oncology or surgery coordination experience (Preferred)
• Proficiency in Microsoft Word, Excel, and Electronic Medical Record systems (Preferred)
• High School Diploma or GED (Required)
• Strong communication skills and a commitment to compassionate, patient-centered care
• Ability to manage multiple priorities in a fast-paced, collaborative environment

Why Join Redirect Health

What “Free Healthcare” Actually Means

When we say free, we mean $0 out of your paycheck and $0 when you need care:

$0 monthly premiums
$0 to add your spouse or children
$0 deductibles (we reimburse them)
$0 out-of-pocket maximums

This benefit alone can save families tens of thousands of dollars.

What You’ll Earn

Starting at $21.00 per hour
FREE healthcare for you and your entire family
Dental & Vision insurance
Paid time off & sick time
401(k) access after 6 months
A mission-driven team that believes in doing the right thing

Ready to Make a Difference?

If you’re looking for more than just a job—and want to support members through some of the most important moments of their lives—we’d love to hear from you.