Job Description

Under the general supervision of the Director of Oncology Clinical Medicine, the Oncology Clinical Coordinator Manager provides collaborative leadership and operational oversight for the oncology department’s patient referral and intake processes. This position is dedicated to managing, mentoring, and supporting the Clinical Coordinator team to ensure high-quality, efficient, and patient-focused coordination for oncology referrals and admissions. This role also acts as a Clinical Coordinator as needed, directly supporting patient referrals and intake and the team during periods of high demand or staff absence.

The primary responsibility of this role is to develop, implement, and sustain reliable, streamlined processes for handling all patient referrals and intake requests. The Manager is accountable for increasing the likelihood that appropriate patients are able to receive timely treatment at St. Jude by facilitating effective communication with referring providers, ensuring accurate and thorough documentation of recommendations, and coordinating all aspects of patient intake. This role is critical in shaping the first impression and experience for patients and families entering the oncology program.

The Oncology Clinical Coordinator Manager drives operational excellence by identifying and addressing inefficiencies, standardizing workflows, and leading continuous improvement initiatives related to referral management. The Manager also participates in departmental projects and fosters strong multidisciplinary collaboration to support seamless transitions from referral to intake.

The Manager upholds organizational standards, ensures regulatory compliance, and champions ongoing professional development and quality improvement within the referral and intake process. This role is essential to ensuring that every patient referral is managed with the highest standard of efficiency, clarity, and compassion.

Job Responsibilities:

• Accountable for promoting high quality patient care through efficient and effective management of a defined area; Assure quality, efficiency and safety of the unit.
• Lead the development of unit-based patient care goals and standards for clinical nursing practice; Responsible for oversight of physical environment.
• Promote and restore patients' health by developing day-to-day management of the patient care area; Identify the patient’s age-specific need and provide age-appropriate care for all ages served.
• Collaborate with physicians and multidisciplinary professional staffs; providing physical and psychological support for patients, friends, and families.
• Identify patient service requirements by establishing personal rapport and providing a compassionate environment with potential and actual patients or other persons in a position to understand service requirements.
• Responsible for assuring that the unit is in compliance with regulatory standards; Utilize appropriate resources to identify and ensure these standards.
• Maintain nursing operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures, including adherence to local, state and federal licensure requirements of a healthcare organization.
• Assure quality of care by developing and interpreting hospital and nursing division's philosophies and standards of care; Make or recommend adjustments.
• Enforce adherence to state board of nursing and state nurse practice act requirements and to other governing agency regulations; Measure health outcomes against standards.
• Complete patient care requirements by scheduling and assigning nursing care team staff and following up on work results.
• Responsible for oversight of physical environment. Interacts with Environmental Services, Facilities Operations and Infection Control to resolve issues promptly and effectively.
• Work closely with security personnel as appropriate to provide for safety of patients and staff.
• Provide unit representation to other disciplines/departments and promotes interdisciplinary collaboration.
• Serve on ad hoc committees/ projects; Attend interdepartmental and interdisciplinary meetings for information sharing.
• Facilitate resolution of interdepartmental conflict; Promote and provide oversight for Continuous Quality Improvement projects.
• Contribute to educational and public relations mission of St. Jude; Participate in patient care conferences and staff development.
• Interpret patient classification/ acuity data and utilize this data to manage resources and establish staffing patterns for the unit.
• Comply and interpret unit-based data (i.e., patient acuity/ classification, patient satisfaction, quality improvement) that serves as a basis for quality improvement activities.
• Participate in the hiring process, budget creation and management and setting goals and vision for the team, accounting for unit quality, efficiency, and safety.
• Mentor and guide team members and ensure they have all the resources required, to complete their assigned tasks.
• Perform other duties as assigned to meet the goals and objectives of the department and institution.
• Maintains regular and predictable attendance.

Minimum Education and/or Training:

• Master’s degree in nursing or related field required.
  • If the Bachelor's is not in Nursing, then Master's must be in Nursing.
• Basic Life Support (BLS), required. Pediatric Advance Life Support (PALS), or Advanced Cardiac Life Support (ACLS), preferred.

Minimum Experience:

• Minimum requirement: 3+ years of nursing/ clinical experience of which 1+ years should be supervisory experience in a clinical setting.
  • Pediatric Oncology experience, preferred.
  • Involvement in clinical research, preferred.
• Specialty course for clinical area completed or demonstrated knowledge.
• Knowledge of standard nursing equipment.
• Demonstrate knowledge and skills necessary to provide care appropriate to any age-related needs of the patients served on the assigned unit.
• Knowledge of the principles of growth and development for all ages served.
• Demonstrated ability to assess and interpret age specific data about the patient’s status.
• Experience managing teams; Experience leading projects/ processes end-to-end and collaborating with cross-functional teams.
• Knowledge of Microsoft Office Suite (e.g., Outlook, Word, PowerPoint, Excel) and other computer applications.
• Proven performance in earlier role.

Licensure, Registration and/or Certification Required by Law:

• (LC: RN-TN) Must possess a current Tennessee State Board of Nursing license if primary residence is Tennessee or a Nurse Licensure non-Compact state.
• (LC: RN-MISS, RN-ARK, RN-KY) Must possess a current State Board of Nursing license in the state of primary residence if the state is a Nurse Licensure Compact state.

Licensure, Registration and/or Certification Required by SJCRH Only:

One of the following certifications required:

• Certified Nurse Manager and Leader (CNML) from the American Organizational for Nursing Leadership (AONL)
• Nurse Executive Certification (NE-BC)
• Nurse Executive Advanced Certification (NEA-BC) from the American Nurses Credentialing Association (ANCC)
• Nursing Professional Development (NPD-BC) Certification from the Association for Professional Nursing Development (APND)

Compensation

In recognition of certain U.S. state and municipal pay transparency laws, St. Jude is including a reasonable estimate of the compensation range for this role. This is an estimate offered in good faith and a specific salary offer takes into account factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, licensure and certifications, and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the salary range and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current salary range is $104,000 - $186,160 per year for the role of Oncology Clinical Coordinator Manager.

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St. Jude is an Equal Opportunity Employer

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