The GW Medical Faculty Associates (MFA) was incorporated in July 2000 as a not-for-profit, physician-led practice group. The organization functioned as an independent organization in support of The George Washington University School of Medicine and Sciences as a multi-specialty physician practice group. The GW MFA has grown to become the largest independent academic physician practice in the Washington, DC metro region with more than 500 physicians and nearly 200 APP providers. In 2018, the MFA bylaws were revised to allow The George Washington University to serve as the sole corporate member while the MFA retained independent 501c3 status. The purpose of the change was to ensure alignment between the MFA and The George Washington University.
MFA physicians provide comprehensive patient care, offering one practice for the whole person with 52 medical and surgical specialties. As members of the GW School of Medicine and Health Sciences faculty, MFA providers are teachers and mentors for medical students, residents, fellows, and researchers preserving the rich tradition of academics, research, and healing. In addition to maintaining a closely integrated alliance with The George Washington University and The George Washington University Hospital (GWUH) which is separately owned and operated by Universal Health Services (UHS), the GW MFA has active referring relationships with 12 area hospitals.
The GW MFA’s leading healthcare presence in the DC metro region is complemented by a network of community-based practices in DC, Maryland, and Virginia. Given its geographic location in central NW Washington, DC, and proximity to more than 175 resident embassies, the MFA continues to evolve its international clinical outreach.
Schedules and registers Medical Faculty Associates, Inc. (“MFA”) patients while providing effective customer service to all callers. Provides detailed information about the Department of Medicine in addition to general information regarding the entire MFA.
Essential Duties and Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.
Manage new patient referrals and appointments. Obtain all pertinent information to ensure optimal care coordination (medical records, test results, referrals, copays). Ensure that all new patients are well prepared for their first visit.
Review department schedules to ensure the appropriateness of scheduled appointments, and backfill open slots
Routes calls or messages to appropriate clinical teams for proper triage. Initiates prescription refill requests as needed.
Schedules, coordinates, and reconciles all clinical telehealth appointments.
Performs virtual and electronic patient registration and insurance verification.
Use video-conferencing technologies, telehealth technology, and scheduling software to coordinate and connect staff, resources, patients, and providers in a manner effective to the delivery of services, patient care, education, and training.
Accurate creation and direction of tasks to the appropriate individual, including admins, teams, providers, etc.
Perform all registration for new patients and update the registration information for established patients.
Assess and process medication refill requests with adherence to current processes.
Provides patient instructions verbally or in writing when necessary for the patient to prepare for an appointment.
Minimum Qualifications
Education
Experience
Physical Requirements
At The GW Medical Faculty Associates, we strive to do nothing less than to transform the art of healing. We have more than 700 providers that care for patients through over 50 medical specialties. They write the books your physician studies today and teach the doctors who will treat your sons and daughters tomorrow.
We are committed to comprehensive, thorough and accessible patient care. We see patients on our main campus at GW University, Sibley Memorial, Suburban and INOVA Fairfax Hospitals, too. We are a sought-after resource for patients who come here from all over the world, and for doctors as far away as Antarctica who seek our counsel through telemedicine.
We are national leaders in implementation of the Electronic Healthcare Record, which allows your doctors to work from a single, secure electronic patient file. That contains costs and makes treatment plans more precise, and expedites the pace of clinical research.
We are a 501 (c) 3, not-for-profit organization. Our mission is to enrich lives through the delivery of exceptional care that exceeds the expectations of our patients and their families, transform healthcare education and advance discovery.
