The Onboarding Supervisor is responsible for leading and overseeing the day-to-day operations of the onboarding administration team in Latin American countries. This role ensures a positive new hire experience by coordinating pre-employment and onboarding activities, maintaining data accuracy, ensuring compliance with company policies and regulatory requirements, and driving process excellence. The supervisor provides guidance, coaching, and performance management for team members while collaborating with HR Business Partners, Talent Acquisition, People Services, Payroll, and business stakeholders.
Team Leadership & Management
Supervise, coach, and develop a team of onboarding administrators.
Manage team workload, schedules, and performance to meet service level agreements (SLAs).
Conduct regular performance reviews, goal setting, and development discussions.
Foster a culture of accountability, customer service, and continuous improvement.
Support recruitment, training, and onboarding of new team members.
Onboarding Operations
Drive processes to achieve great candidate experience and hiring manager experience.
Oversee end-to-end onboarding administration activities for new hires and rehires.
Ensure timely completion of employment documentation, background checks, and pre-employment requirements.
Adjudicate background checks that are marked as decisional, which requires approval as per the Decision Matrix.
Monitor onboarding workflows to ensure accuracy, efficiency, and compliance.
Resolve complex onboarding issues and escalate concerns as appropriate.
Partner with Talent Acquisition, HR Business Partners, and hiring managers to facilitate a smooth transition for new employees.
Data Management & Compliance
Maintain compliance with employment laws, company policies, and audit requirements.
Monitor documentation and records retention practices.
Conduct quality assurance reviews and audits to ensure data integrity.
Address compliance-related issues and implement corrective actions when necessary.
Continuous Process Improvement
Identify opportunities to streamline onboarding processes and improve operational efficiency.
Analyze metrics and trends to recommend enhancements to service delivery.
Participate in HR transformation initiatives and technology implementations.
Develop and maintain standard operating procedures (SOPs) and training materials.
Stakeholder Management
Serve as a primary point of contact for escalated onboarding-related inquiries.
Build strong partnerships with internal stakeholders across HR, IT and business functions.
Communicate onboarding status, risks, and performance metrics to leadership.
Support change management initiatives related to onboarding processes and systems.
Why should you join Diebold Nixdorf?
Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.
–Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.
** To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes**
We are a global Company operating in multiple Locations and Entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be found here - https://www.dieboldnixdorf.com/en-us/about-us/global-locations
Diebold Nixdorf automates, digitizes and transforms the way people bank and shop. Its integrated solutions connect digital and physical channels conveniently, securely and efficiently for millions of consumers every day.
As an innovation partner for nearly all of the world's top 100 financial institutions and a majority of the top 25 global retailers, Diebold Nixdorf delivers unparalleled services and technology that power the daily operations and consumer experience of financial institutions and retailers around the world.
