As an Onboarding Success Analyst at Axi, you will be instrumental in facilitating our clients’ seamless onboarding journey. Your meticulous adherence to compliance and unwavering commitment to exceptional service will strengthen our esteemed market position, defining a new level of excellence in client onboarding. Your role goes beyond mere compliance; it's about creating a lasting impression, demonstrating our deep understanding of our clients, and establishing Axi convincingly in their hearts and minds. Through personalized service and meaningful first interactions, you embody our CX mission, building trust and reinforcing the Axi experience from day one.
· KYC & Due Diligence: Responsible for executing Know Your Customer (KYC) processes and continuous due diligence in compliance with multiple regulatory standards for both potential and current client and partner accounts.
· Alert Investigation: Analyse and investigate alerts that are generated using standard policies, procedures and tools, aimed at meeting internal and external regulatory requirements.
· Onboarding Excellence: Promote a high degree of global onboarding knowledge and compliance standards with a client-focused mindset.
· Risk Escalation: Identify, record and resolve/escalate suspicious findings following well-established escalation and reporting obligations
· Confidentiality: Maintain user confidence and protects operations by keeping information confidential.
· Policy Adherence: Comply with all policies, guidelines, and procedures, and actively participate in training to stay abreast of the evolving competitive and regulatory environment.
· Collaboration: Work collaboratively & cohesively with key stakeholders to identify, action and develop due diligence processes that contribute to operational efficiency and personalized client experience.
· Projects & Innovation: Proactively participate in assigned projects that promote client value, operational efficiency, and innovation
· Account Administration: Oversee the creation and management of trading and rebate accounts.
· Industry Insight: Stay up to date on the latest industry trends and technologies related to onboarding processes and share insights and recommendations with the broader team.
· Support: Provide direct assistance to clients and partners for any concerns related to onboarding.
· Performance Goals: Strive to meet and exceed Key Performance Indicators (KPIs) on a daily, weekly, and monthly basis.
· Professional Accountability: Demonstrate professional conduct, ownership, initiative, and reliability, maintaining pro-active communication and cross-team collaboration with colleagues and stakeholders. Uphold performance standards, ensuring all assigned tasks are completed accurately, and aligned with business priorities. Undertake any additional responsibilities as assigned to support Axi’s broader business objectives.
At Satellite Office, we help businesses build high-performing offshore teams in the Philippines, enabling you to scale quickly, reduce costs, and boost efficiency.
We’re not your typical offshoring provider; we’re your strategic growth partner.
With over a decade of experience and more than 1,800 staff, we’ve helped companies like Send Payments, Uber, Chatime, HelloFresh, King Living, and Pet Circle grow by connecting them with top-tier talent across IT, finance, sales, marketing, operations, customer service, and beyond.
Unlike traditional offshoring or BPO models, with Satellite Office, your offshore staff works directly with you, reporting into your team and aligning with how you work from day one.
We've carefully chosen the Philippines for their strong English proficiency and Western-influenced culture, making communication easy and collaboration feel natural. Watch as your team integrates faster and works as one.
Why should you choose us?
✅ Top talent for any roles, tailored to you
Our expert recruiters source high-quality professionals who fit your exact business needs and culture, whether it's customer service, sales, IT, software development, finance, creative design, digital marketing, or back-office support.
✅ Fully managed, with expert support
We handle all the essentials — HR, payroll, IT, admin, and account management — so you can focus on your offshore team's performance, not paperwork.
✅ Premium office infrastructure
Your remote staff operates from state-of-the-art serviced offices equipped with advanced, reliable network infrastructure, ensuring seamless operations and collaboration.
✅ Hands-on leadership
With dedicated management teams in Australia, the US, and the Philippines, we provide local expertise, strategic insights, and ongoing support to ensure your offshoring journey succeeds.
Ready to see how offshoring can transform your business?
Visit our website or DM us for a free offshoring consultation.
