Job Description

Hello! 👋🏽

At Factorial we're looking for a new Junior Onboarding Specialist for the Spanish Market to help us boost the company to the next level. 🦄

Ready to be part of the challenge?🚀

The Role 📜

We are looking for a Junior Onboarding Specialist for the Spanish Market to join our team and act as the first point of contact for our customers and help Factorial grow in the Spanish Market.

As part of the Onboarding Specialist team, you will be responsible for onboarding new clients, ensuring our clients use the platform to its fullest, and gathering customers' feedback. One of your greatest challenges will be to make sure our product can be fully adapted to the client's needs. This requires you to perfectly adapt to the client, understand their processes and problems and detect possible improvements and opportunities in the product.

What will you be doing:

• Onboard our new Spanish customers by assisting them via video call and e-mail until Factorial is fully implemented in their organization.
• Bring a consultative approach to customers to ensure a fully customized experience setting up their accounts.
• Understand our client's problems and needs and gather their feedback.
• Share improvement points that can help us create the best customer journey and unlock the market.

Your Profile 🧐

• Proactivity: you will need to find the best way to ensure your accounts are fully activated and that clients have the best experience implementing Factorial
• Fast Learner: you can quickly become an expert on the software and it's easy for you to keep up-to-date with product updates
• Problem-solving mindset: the ability to propose alternative solutions and workarounds to answer unexpected requests from clients
• Good sense of analysis: while onboarding our clients, you will have to understand the specificities of the market and translate this knowledge into information that can be used by the Product team to further improve our solution
• A proficient level of Spanish is required
• Fluent English
• Previous experience as an Onboarding Specialist/Implementation owner or experience in Client Success is a plus.
• Knowledge of Human Resources is a plus!

Perks of being part of Factorial 😎

• High growth, multicultural and friendly environment 🤝
• Healthy life with Wellhub (Gyms, pools, outdoor classes) 🕺🏻
• Save expenses with Cobee💰
• Language classes 👩🏻‍🏫
• Breakfast in the office and organic fruit 🍏
• Food discounts with Nora 🍱
• Pet Friendly 🐕
• Much more that we'll spill during the interview process

About us 🚀

Factorial is the AI for Business that knows companies, connects how work happens across the business, and turns that context into action.

Founded in Barcelona in 2016, we now have +1,700 employees serving more than 16,000 companies across 112 countries.

Factorial started with a simple idea: companies were spending too much time managing processes and not enough time doing the work they were hired to do: their best work.

But as companies grow, work gets more disconnected. More people, more tools, more information, and more time spent connecting the dots. Generic AI can answer questions, but it doesn’t know your company. Every time, you have to give it the context.

Factorial is different. Because it’s inside the company, it already knows how it works, including its people, processes, policies, and data. So you can ask it to do real work, from screening candidates and managing expenses to answering questions and creating reports.

AI isn’t the goal. Giving people back their time is.

When work changes, so do we.

Our values 🫀

• We own it: We take responsibility for every project. We make decisions, not excuses.
• We learn and teach: We're dedicated to learning something new every day and, above all, share it.
• We partner: Every decision is a team decision. We trust each other.
• We grow fast: We act fast. We think that the worst mistake is not learning from them.

Want to learn more about us? Check our website!