Job Description

Level: Mid-level
Work model: Full-time and hybrid.
Employment type Indefinite contract.
Start Date May 2026
Location Barcelona, Spain.

As an Onboarding Specialist, you will be the first point of contact for new clients after they sign with bsport. Your role is to ensure a smooth and successful transition onto our platform by guiding and helping clients through the onboarding journey from initial setup to first successful usage.

You will work closely with Account Managers and Support to deliver a seamless client experience and set the foundation for long-term success.

Your role:

• Client Implementation

  • Manage the onboarding process for new clients

  • Guide and help clients through platform setup, integrations, and data migration.

• Training & Enablement

  • Deliver tailored training sessions for managers, staff, and instructors.

  • Ensure clients are comfortable and confident using the platform.

  • Take care of any tasks that could be perceived as a burden by the client

• Project Coordination

  • Track and manage onboarding milestones, ensuring deadlines are met.

  • Collaborate with internal teams (Care, AM, Product) to resolve issues quickly.

• Client Success Foundation

  • Identify client needs early and provide proactive recommendations.

  • Ensure a smooth handover to Account Managers post-onboarding.

• Process Improvement

  • Document onboarding best practices and contribute to continuous process optimisation.

  • Share feedback with Product and CSM to improve client experience.

You would be great fit if you have:

• 1 year of experience in client onboarding, implementation, or project coordination, ideally in SaaS or tech.

• Strong communication skills in the language of the market and English (other European languages, especially German, French, or Spanish, are a plus).

• Solid organisational and project management skills, with the ability to handle multiple onboardings in parallel.

• Customer-centric mindset with patience and empathy for guiding clients through change.

• Comfort with technical topics such as integrations, data migration, and platform setup (training will be provided).

• Proactive, hands-on, problem-solving attitude with attention to detail.
  
  

The Benefits:
🌅 Vibrant office in Passatge St. Joan, Barcelona, with free drinks and snacks.
💻 Hybrid working model: 1 remote day per week, plus 15 extra remote days per year.
🐼 Health insurance with Alan, fully covered by the company.
🤸‍♀️ Negociated gym deal with Wellhub: get access to a wide range of gyms, studios, and wellbeing apps.
💳 Flexible remuneration with Alan, to optimise part of your salary in a tax-efficient way.
🌍 A diverse, collaborative workplace - join an international team!
⛱️ Summer Fridays: Enjoy your Friday afternoons all August, with a half-day schedule.
🛏️ Feel supported with paid sick leave, because your health always comes first.

Who we are?
At bsport we empower the Wellness Industrywith an all-in-one platform that combines boutique fitness and advanced technology. Our platform enables our partners to manage their bookings, payroll, marketing and more, to streamline operations and boost their commercial success.

The hiring process:

• Discovery Call with Charlotte, Talent Acquisition (15-30min)

• Cultural Fit Interview with Team leader or Country Manager (45 min)

• Interview with Manager of CSM (45 min)

• Optional: Final Interview with Head of CSM & OPS (30 min)

We believe diversity makes us stronger and are committed to creating an inclusive workplace where everyone can do their best work.

If you require accommodations during the application or interview process, please inform us.

See you 👋🏼