Standard Bank Group

Onboarding Specialist

Standard Bank Group  •  Lagos State, NG (Onsite)  •  4 hours ago
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Job Description

Company Description

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

Job Description

The Onboarding Specialist is responsible for New-To-Bank Onboarding requests from when the account is opened (0-30days). To maximize the opportunity to ensure all NTB customers are properly onboard from day 0 and ensure they are active on digital channels, carded, and to introduce the Platinum Support Centre as an alternative when the RMs cannot be reached, to ensure breaching the gap.

Key Responsibilities

  • Grow channel adoption and carding based on introduction
  • Provide a responsive service to clients in the portfolio to ensure that queries, problems and transactional banking requests are answered quickly and efficiently.
  • Manage and monitor accounts not mapped to RMs/ Exited RMs and align monthly based on control policies
  • Manage daily, weekly, monthly, quarterly reports, and continuous communication deployment through Sales force Marketing cloud platform. (Emails/SMS).
  • Cross-sell existing Bank and group financial products and services to obtain greater share of wallet

Qualifications

  • University Degree

Experience Required

  • Minimum of 2-4 years' experience with banking products, compliance procedures, and regulations related to financial services management. Previous branch banking experience is required.

Behavioural Competencies:

  • Articulating Information
  • Embracing Change
  • Establishing Rapport
  • Following Procedures
  • Managing Tasks
  • Meeting Timescales
  • Producing Output
  • Seizing Opportunities
  • Showing Composure
  • Team Working
  • Upholding Standards
  • Valuing Individuals

Technical Competencies:

  • Active Listening
  • Banking Process & Procedures
  • Customer Understanding ( Consumer Banking)
  • Product and Services Knowledge
  • Product Knowledge (Consumer Banking)
  • Risk Identification
  • Telephone Caller Handling
Standard Bank Group

About Standard Bank Group

As a brand with a legacy of over 160 years in Africa, we have a deep understanding and belief in the boundless opportunities that this continent presents. Our vision extends beyond mere geography; it encompasses a profound recognition of the potential for growth that resonates within our people, customers, entrepreneurs, and all who share our unwavering commitment and passion for investing in Africa.

With a presence in 20 countries across sub-Saharan Africa, we have cultivated a diverse community of the most skilled, innovative, and creative minds in the industry. Our purpose is to drive Africa's growth, acting as a catalyst for inclusive and sustainable economic development in the regions we serve. We strive to improve the lives of our fellow Africans by conducting business in an ethical and responsible manner.

As a trusted partner, we consistently set higher standards and aspire to become better with each endeavour. We are more than just a banking institution; we are a driving force behind Africa's growth. Join us on this transformative journey. Together, we have the collective power to propel Africa into the future, making tangible progress for all who proudly call Africa home.

Industry
Finance & Insurance
Company Size
10,000+ employees
Headquarters
Johannesburg , ZA
Year Founded
1862
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