Job Description

About Contour

Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.

As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.

What started as an R&D & Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore & Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!

Onboarding Specialist

About theDivision

Constellation Payment Processing is amodern Payment Facilitator (PayFac) empowering SaaS businessesto grow revenue through seamless, embedded payments. As part of Constellation Software Inc. (CSI) — a global Canadian-based software leader — we combine the agility of a specialized payments company with the strength and stability of an established global powerhouse.

About the Role

Constellation Payments is seeking an Onboarding Specialist responsible for seamlessly onboarding newly approved merchant accounts. Once underwriting has completed its review and approval, this role takes ownership of every steprequiredto activate the merchant—from account setup to terminal configuration to hardware procurement and shipping. You will ensure merchants have a smooth, supportive, andaccurateonboarding experience while collaborating closely with the Underwriting & Risk Lead, Sales, and Support teams.

This role is essential to delivering an exceptional first impression and ensuring merchants are fully operational with correct billing, fee structures, and payment configurations.

WhatYou’llDo

• Serve as the primary point of contact for onboarding newly approved merchants.

• Configure new merchant accounts within internal systems following underwriting approval.

• Set up all required Payment Fee structures, including discount rates, interchange, surcharges, fee schedules, and partner‑specific pricing rules.

• Order, purchase, and coordinate shipment of payment hardware and terminals for new merchants.

• Configure terminals, gateways, and any required POS or payment integrations prior to shipping.

• Validate all onboarding documentation andrequiredfields for accuracy and completeness.

• Work closely with Sales, Underwriting, and Support teams to ensure a smooth andtimelyonboarding experience.

• Communicate onboarding timelines and next steps clearly to merchants and internal partners.

• Track onboarding progress, equipment shipments, activation statuses, and follow-up touchpoints.

• Maintainaccurateonboarding records and contribute to documentation improvements.

• Performadditionalonboarding or administrative responsibilities as assigned by leadership.
  

Basic Qualifications

• 1–3 years of onboarding, customer operations, merchant support, or similar experience.

• Strong understanding of payment processing workflows and merchant account structures.

• Experience with payment terminals, device setup, and basic hardware configuration.

• Ability to learn and configure Payment Fee structures with high accuracy.

• Excellent organizational skills with the ability to manage multiple onboarding cases at once.

• Strong written and verbal communication skills

• Ability to work cross‑functionally with Sales, Underwriting, Risk, and Support teams.

• High attention to detail and comfort working in fast-paced environments.
  

Preferred Qualifications

• Experience in merchantacquiring, payment operations, or fintech onboarding.

• Familiarity with common terminal types (PAX, Ingenico, Verifone, etc.) and gateway setup processes.

• Knowledge of merchant pricing models (interchange‑plus, flat rate, blended, surcharging).

• Experience tracking shipments, hardware inventories, orfulfillmentworkflows.

• Exposure to CRM or onboarding tools (Salesforce, HubSpot, Zendesk, or similar).

Exciting Benefits we offer:

• Market-leading Salary

• Medical Coverage – Self & Dependents

• Parents Medical Coverage

• Provident Fund

• Employee Performance-based bonuses

• Home Internet Subsidy

• Conveyance Allowance

• Profit Sharing Plan [Tenured Employees Only]

• Life Benefit

• Child Care Facility

• Company Provided Lunch/Dinner

• Professional Development Budget

• Recreational area for in-house games

• Sporadic On-shore training opportunities

• Friendly work environment

• Leave Encashment

Disclaimer: At Contour, we attribute our success to the unique contributions of our diverse staff. We’re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we’ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.

In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.