Waterstone Human Capital USA

Onboarding Specialist

Waterstone Human Capital USA  •  Palo Alto, CA (Onsite)  •  4 months ago
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Job Description

Job Title: Onboarding Specialist Location: In-office (Palo Alto, CA)
Reports to: Manager of Onboarding What You Will Own (Responsibilities)

  • Guide new customers through implementation, training, and early adoption of an AI-powered communication platform.

  • Manage the full customer lifecycle from post-sale to early post-live.

  • Collaborate cross-functionally with Operations, Product, Support, Engineering, and Customer Success teams.

  • Engage in both external client communication and internal team coordination.

  • Focus on continuous process improvement and building strong customer relationships.

  • Define success by delivering efficient deployments and driving high customer satisfaction.
What You Will Need to Accomplish the Job (Minimum Qualifications)

  • Lead onboarding sessions tailored to each customer’s business goals.

  • Manage the full post-sale onboarding lifecycle: account creation, configuration, testing, training, deployment, and early post-live support.

  • Collaborate cross-functionally to resolve escalations and improve processes.

  • Build strong client relationships and provide education on platform best practices.

  • Develop documentation and contribute to the onboarding knowledge base.
What Will Make Us Love You (Preferred Qualifications)

  • Self-starter with a growth mindset.

  • Empathetic and intuitive communicator.

  • Comfortable navigating technical software environments.

  • Strong presentation and storytelling skills.

  • Collaborative and detail-oriented.

  • Passion for AI/tech and improving the customer experience.
Waterstone Human Capital USA

About Waterstone Human Capital USA

Hire Integrated is now part of Waterstone Human Capital.

We are proud to share that Hire Integrated has officially joined forces with Waterstone Human Capital, a leading cultural talent recruiting firm. Together, we bring a stronger network, expanded resources, and deeper expertise while staying true to the relationship-driven recruiting our clients and candidates know us for.

Now, under the Waterstone Human Capital brand, we can scale that impact even further across the U.S. and Canada. From executive search to specialized recruiting, from culture advisory to leadership development, we are equipped to meet today’s most pressing talent challenges and to help our clients build high-performing teams that thrive.

We’re excited about this next chapter and grateful for the trust of the clients, candidates, and community who’ve been part of our journey.

#RecruitingHappy

At Hire Integrated, our recruitment team specializes in sourcing top talent for risk management, compliance, and operational efficiency. By identifying and screening candidates with exceptional potential and a strong capacity to contribute, our approach is uniquely branded through integrating as an extension of your organization.

Industry
HR & Recruiting
Company Size
11-50 employees
Headquarters
Salt Lake City, UTAH
Year Founded
2021
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