Job Description

Join Dustin as a Onboarding Service Delivery Manager and take on a dynamic role where you build strong customer partnerships and ensure high-quality service delivery across complex environments. Be part of a supportive, collaborative team where your initiative, insights, and impact truly make a difference.
This is what makes the position as Onboarding Service Delivery Manager unique

• Take full ownership of key customer relationships and play a central role as the link between customers and Dustin’s entire organization

• Enjoy a broad and flexible role with strong development opportunities tailored to both your growth and each customer’s unique needs

• Work independently while being supported by a collaborative, high-performing team and cross-functional departments
  
  My name is Camilla Andreassen. I am the Team Manager for Customer Success. As a leader, I believe in being transparent and empathetic, giving you the freedom to take ownership while supporting you along the way, and I value open, honest communication where every team member plays an important role in our shared success.

Your role & influence as Onboarding Service Delivery Manager

Responsibility You will be given responsibility for acting as the primary operational contact for key customers, ensuring contract fulfillment, translating business needs into actionable goals, and driving high-quality service delivery across the organization

Collaboration Together with your team, you take care of managing and developing Dustin’s most valued and complex customer relationships. You'll work closely not only with your immediate team members but also with departments such as Inside Sales, Customer Service and Procurement.

Core activities:

• Onboard new customer contracts and ensure a smooth handover to support teams while aligning services with agreed SLAs

• Actively manage and follow up on contracts, pricing, product catalogs, and service performance to meet customer and business expectations

• Analyze customer data, product portfolios, and service levels to identify improvements and drive proactive actions that enhance customer satisfaction

Benefits of joining Dustin

We believe there's more to Dustin than just the benefits listed here. You'll fully understand this once you're with us. Curious? Our Life at Dustin page has you covered.

You can find more of our benefits below in the vacancy.

This is what we imagine you bring

We envision you as a curious and driven individual who enjoys taking ownership, building strong relationships, and proactively improving the customer experience through collaboration and insight.

Additionally, it's important that:

• You have a bachelor's degree level of working and thinking

• Experience with customer-facing roles, project work, and managing complex stakeholder environments, preferably within IT or similar industries

• Technical skills including working with data analysis, reporting tools such as Excel or Power BI, and systems like AX or similar

What can you expect next?

To ensure a fair recruitment process free from unconscious bias, we handle your application anonymously and do not accept cover letters. Please refrain from sending one, so that the selection is based solely on professional competencies. We expect the following steps in the recruitment process:

• 1st interview with hiring manager Camilla Andreassen

• 2nd interview with Camilla and someone from the team

For questions about the position, please contact the hiring manager Camilla Andreassen via e-mail: camilla.andreassen@dustin.com.