Job Description

We are looking for IT professionals to join a dedicated team supporting client transitions and managed services rollouts. This role focuses on onboarding, security tool deployment, environment discovery, and documentation, working closely with internal teams and client stakeholders. The ideal for candidates experienced in MSP environments, security tools, and cloud/endpoint deployments

Key Responsibilities

• Communicate regularly with clients, onboarding teams, project managers, and internal stakeholders to provide updates and recommendations
• Perform environment discovery and assessments using diagnostic tools; document findings and evaluate security, performance, and overall health
• Support the transition to new managed services plans, ensuring minimal disruption to business operations
• Deploy and configure security and managed services tools, including:
• Endpoint Detection & Response (EDR)
• SOC/SIEM solutions
• Web and DNS protection tools
• Microsoft 365 security tools
• Install and manage solutions such as:
• Backup and monitoring tools
• Microsoft Defender, Azure AD, and email security platforms
• RMM tools (e.g., Datto, Kaseya)
• PSA/helpdesk tools (e.g., ConnectWise)
• Create and update technical documentation, including:
• Workstation build checklists
• Employee onboarding/offboarding processes
• Participate in handoff sessions to ensure service desk readiness and ongoing client support
• Coordinate with vendors and third-party providers to resolve issues and ensure system compatibility
• Manage service and project tickets, ensuring timely updates and resolution
• Collaborate with teams to ensure smooth IT transitions and secure environments

Requirements

• Strong English communication skills (written and verbal)

• Excellent time management and organizational skills

• Ability to multitask in fast-paced environments

• Strong problem-solving mindset and attention to detail

• Team-oriented with the ability to collaborate across functions

Technical Skills:

• Strong knowledge of Microsoft 365 services
• Basic to intermediate knowledge of:
• Active Directory & Group Policy
• DNS and networking fundamentals
• Experience with:
• RMM tools (Datto, Kaseya)
• PSA tools (ConnectWise)
• Email security (Microsoft Defender, Mimecast)
• Understanding of endpoint, network, and security technologies

Experience Required

• At least 1 year of experience in an MSP environment
• Hands-on experience deploying:
• EDR, SIEM, MFA, MDM, antivirus, and access control solutions
• Experience with virtualization and cloud platforms
• VMware, Hyper-V, AWS, or Azure
• Familiarity with:
• Microsoft Defender (email protection)
• RMM tools (Kaseya VSA, Datto RMM)

Nice to Have:

• Experience with:
• Dark web monitoring tools
• MFA solutions (Microsoft, DUO)
• Web/DNS protection tools (e.g., Cisco Umbrella)
• EDR solutions (e.g., SentinelOne)

Benefits

• Work From Home (WFH) setup
• Opportunity to gain global exposure working with international clients
• Strong focus on career growth and professional development