Job Description

Who Connecteam is:

Connecteam is the leading platform for managing deskless teams, trusted by over 80,000 businesses worldwide.
We built Connecteam for real operators - the people running shifts, jobs, and teams across stores and sites. The kind of work that doesn’t happen behind a desk, and doesn’t have time for messy spreadsheets, scattered group chats, or tools that don’t talk to each other. Connecteam brings daily operations and team communication into one intuitive app - from hiring and scheduling to training, tasks, and day-to-day coordination. It gives teams the clarity and control to run the day, shift after shift, job after job.
Backed by $220M+ from Insights Partners, Stripes, and Tiger Global, Connecteam is rapidly expanding worldwide - empowering frontline teams to work smarter, stay connected, and operate with greater efficiency.

About the role:
As Connecteam’s MM Onboarding Manager, you will manage the onboarding experience for our mid-market clients, ensuring they get the most out of Connecteam from day one. You’ll work with complex organizations, guiding them through system characterization, technical setup, integrations, and tailored training to drive product adoption and long-term value.

Key Responsibilities:

• Leading onboarding projects with mid-market clients, ensuring timely and successful implementation of Connecteam
• Conducting discovery and system characterization sessions to understand client requirements and tailor configurations accordingly
• Delivering advanced training sessions for admins, managers, and employees across multiple departments or locations
• Supporting integration and technical setup needs in collaboration with internal teams
• Managing onboarding timelines and project milestones to ensure smooth handoff to Customer Success
• Becoming a trusted advisor to client stakeholders, driving adoption strategies aligned with business goals

Identifying and addressing risks early to ensure a successful go-live and long-term retention
Acting as the customer advocate within Connecteam, influencing product development and cross-team collaboration
Continuously improving onboarding processes for scalability, efficiency, and client satisfaction

Experience & Skills:

• Fluent English (spoken and written) - MUST
• Fluent Hebrew (spoken and written) - MUST, due to working with a portion of our Israeli customers
• 2+ years of experience in SaaS onboarding, implementation, or project management roles - MUST
• Experience working with mid-market or enterprise clients - strong advantag
• Strong project management skills, with the ability to manage complex timelines and multiple stakeholders
• Experience with integrations and technical product setup - advantage
• Exceptional communication, training, and presentation skills
• Highly organized, detail-oriented, and proactive in managing onboarding projects
• A team player who thrives in a fast-paced and dynamic environment
• Growth mindset, resilience, and high motivation to help customers succeed
  
  

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