Job Description

This role is focused on candidate engagement, experience, and excellence. Working closely with Recruiters, Learning, Referencing, ID Centre, Technology, functional leaders and supply chain to create a seamless, high-impact modern and inclusive onboarding process and experience that reflects our values and sets the tone for long-term success.

• Designing & delivering onboarding journeys, creating and continuously improving experiences tailored to different job families and functions
• Being accountable for designing and delivering all touchpoints from job offer acceptance to first day
• Developing engaging content and communications that build excitement and connection before Day 1
• Collaborating across teams - Talent Acquisition Managers, Referencing, ID Centre, Learning, IT, and Facilities
• Tracking onboarding metrics, gather feedback, and use insights to enhance the experience continuously
• Managing cohorts of new joiners through the process, ensuring they receive full support and a positive journey

• Experience of leading end-to-end recruitment and onboarding processes, with a strong focus on delivering exceptional candidate and new hire experiences
• Demonstrated ability to design and implement employee experience plans
• Proven experience in leading and embedding change initiatives across a broad group of stakeholders
• Strong process-oriented approach with a proactive digital mindset – with a proven track record of continuously seeking opportunities to streamline workflows and leverage technology
• Project management and organisational capabilities, with a proven ability to plan, prioritise, and deliver complex initiatives
• Ability to use onboarding metrics and feedback to drive continuous improvement

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