Apply on Stayd to complete your application for this role.
Complete the official application on stayd.co: www.stayd.co/careers/haven/onboarding-coordinator-haven
Please use this direct link for your introduction and role questions. A resume submitted through a job board or Manatal is only the first step.
Haven manages cabins and mountain homes in the Great Smoky Mountains and around Knoxville, Tennessee. Steep driveways, hot tubs, wood stoves, and a season that swings from quiet weeks to a full house every weekend. It is a market where property care is guest experience — a cold hot tub is a ruined anniversary.
You are the person who makes sure the thing that was agreed actually happens. Scheduling, vendor coordination, onboarding a new property, chasing a repair that has been rescheduled twice, keeping the data in our systems true. It is a role for someone who is happier with a closed loop than a busy inbox, and who will chase a vendor a third time without being asked.
We hold ourselves to what Will Guidara calls unreasonable hospitality: doing the thing nobody asked for, that nobody would have missed, and that they will tell someone about. A guest mentions in a message that it is their daughter's birthday, and there is something waiting on the counter when they walk in. An owner asks a question on a Sunday and gets a real answer, from a person, before Monday. We do not measure this in a survey. We measure it in whether the person on the other end felt looked after by someone who was paying attention. Everyone here is expected to notice things, and everyone here is trusted to act on what they notice without asking permission first.
You sit in Operations and report into the operations lead for this market. This role is on the ground in Sevierville, Tennessee, United States. You work every day with the guest experience team, the field operations team and the coordinators who schedule them — this is not a role where you are handed a queue and left alone. Because Stayd runs shared systems across every brand, a process you improve here tends to end up running in six other markets, which is the closest thing we have to a promotion path.
Five values run this company, and we hire and promote against them.
See Something Do Something — if you spot it, it is yours. Nobody here is allowed to walk past a problem because it belongs to another team.
Do What You Say — a commitment with a date on it is a promise. If it slips, you say so before it is late, not after.
Own the Miss — we get things wrong. What matters is that you name it first, fix it, and make sure it cannot happen the same way twice. Nobody is punished for a miss they owned.
Say the Hard Thing — kindly, directly and early. Silence in a meeting followed by a private complaint is the one behaviour we will not carry.
Make It Better — leave the process, the property or the shift in better shape than you found it. Small improvements, constantly, beat big ones occasionally.
Apply here — it takes about four minutes on a phone. You will answer a handful of questions written to find out what you can actually do, upload a résumé, and record a short voice note so we can hear how you sound with a guest. There is no cover letter and there is no portal account to create.
Every single applicant hears back from us, including a no. If we are not moving forward we will tell you, and we will tell you why. If you need an accommodation to complete this application, email careers@stayd.co — asking never counts against you.
This is a long-term team role on a strong, established global team, with structured onboarding and ongoing support.
www.stayd.co/careers/haven/onboarding-coordinator-haven
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Explore all openings: www.stayd.co/careers.
Stayd is an operator-led collective of independent vacation rental management companies, built on a simple idea: the best operators in the industry get further together.
Member brands keep their autonomy, their local identity, and the relationships they've built with owners and guests in their markets. What changes is everything behind the scenes. Operators plug into a shared tech stack, central support functions, group purchasing power, and a library of operational playbooks contributed by the best operators in the group.
No single headquarters dictates how things get done. Instead, each brand brings its strongest practices to the table, and the whole collective gets sharper because of it. When one operator solves a problem well, every member benefits.
The result is a model that gives independent operators the scale, leverage, and infrastructure of a national company, without losing what made their business worth joining in the first place.
Our mission is straightforward: build the best vacation rental management company in the industry, together.
