Job Description

At Encore, we’re here to make residential property management feel personal, thoughtful, and seamless. Since we opened our doors in 2004, our mission has been simple: to deliver an outstanding experience for every customer, with genuine care at the heart of everything we do. We don’t just look after buildings, we look after the people who call them home, treating each property as if it were our own.

The Encore culture not only attracts the brightest talent, but also industry recognition as we've been awarded Employer of the Year on many of occasions. Our ambition is to be regarded as the most professional managing agent in the country - with a team of exceptional people who are energised by what they do. Were all about communication, collaboration, teamwork – and having fun while we work. By creating an inviting environment for our people to be inspired, learn and flourish can make all the difference.

The Role
We are looking for a skilled Onboarding Client Accountant to become part of the New Business and Technical Team within the Client Accounting department. This role involves working with opening balances, reconciling previous work, carrying out detailed analytical tasks, and unpicking data from other companies. If you are highly analytical and have excellent attention to detail, this could be the role for you!

Location: Remote, with travel to Cambridge once a month
Salary: £35,000–£40,000
Employment Type: Full-time

What you'll do:

In all areas, ensure that company policies and procedures are consistently applied to required standards. Duties include but are not limited to:

• Complete opening balance calculations for new developments and those taken on from previous agents. This includes reconciling handover information and ensuring all documentation needed has been obtained from the outgoing agents/developer.

• Prepare end of year service charge accounts within agreed timeframe, before submitting to external Accountants for review.

• Effective handover of estates to client accounting/SCA team once fully reconciled.

• Produce monthly/quarterly management reports (where required), for review with Estate Managers and clients, analysing the expenditure vs budget, arrears and cashflow position, producing a summary report.

• Monitor the general health and correctness of the service charge accounts associated with your portfolio, supporting Estate Managers with relevant information.

• Monitoring the CHP Billing process, reconciling the Utilities Recharge funds, liaising with the billing agents, ensuring all fees raised accurately and on time.

• Ensure annual service charge budgets are accurate and loaded correctly with correct apportionments.

• Periodic billing of service charges, ground rent and other charges to leaseholders.

• Utilities and insurance recharging to leaseholders.

• Raise void service charges to developers (where applicable).

• Manage and record completion cheques from new lessees (where applicable).

• Monthly bank reconciliations for client estates.

• Corporation tax administration.

• Answering and assisting the Estate Manager with client enquiries in a timely fashion

• Handle referred leaseholder service charge queries to resolution via either telephone or e-mail, or escalate to relevant Estate Manager

• Following up actions from AGM Minutes and directors meetings

• Assist the Client Accounting & Finance teams with day to day/adhoc duties
  

What you'll bring:

You’ll help make us brilliant by having:

Qualifications

• 5+ years accounts experience

• Part-qualified CIMA/ACCA/ACA

• Experience in service charge client accounting

• Experience with Qube software

• Be legally able to work in the UK.

Skills & Behaviours

• Excellent time management, prioritisation and diary management

• Excellent numeracy/analytical skills and competency in dealing with financial information

• Excellent communication skills – letter writing and the written and verbal presentation of information

• Excellent computer skills – Proficient in all Microsoft programmes, particularly Excel, and competent in mail merging.

• Excellent Team Working – Ability to build working relationships with employees across the organisation.

• Thorough: attention to detail, the ability to think things through – not just follow a checklist

• Accountable: take personal responsibility for seeing things through to successful resolution

• Commitment: take pride in your work and care about your/the team’s performance

• Mature: common-sense approach. Ability to see where improvements can be made

• Positive: an optimistic, can-do attitude that enhances team morale
  

Why Work with Us:

• Great Team Environment You’ll be part of a friendly, supportive team that works hard and has fun along the way.

• Growth Opportunities We believe in helping our people grow. With extensive training and development, you’ll have plenty of opportunities to advance your career.

• Competitive Salary & Perks We offer a competitive salary, benefits, and a positive workplace culture where your contributions are valued.

• At Encore, we pride ourselves on delivering outstanding service and managing valuable residential estates with expertise and care. This is your opportunity to grow into a leadership role while making a real impact in the lives of our clients.